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https://www.interaction-design.org/literature/article/the-principles-of-service-design-thinking-building-better-services
Services should be designed based on a genuine comprehension of the purpose of the service, the demand for the service and the ability of the service provider to deliver that service. Services should be designed based on customer needs rather than the internal needs of the business.
https://quizlet.com/129854804/chapter-5-designing-the-service-delivery-process-flash-cards/
the service delivery process should be designed to meet the specific needs of the firm's customers. This would include: (a) where customers should be served, (b) when they should be served, (c) who should serve them, and (d) how they should be served.
http://www.yourarticlelibrary.com/company/service-management/service-design-components-methodology-and-overview-of-model-stages/40557
Service Design: Components, Methodology and Overview of Model Stages! Customers’ requirements for what is needed from the service and the performance standards that the service needs to satisfy form the specifications for the design. The design consists of four related components (Figure 12.1).
https://www.cio.com/article/2462369/7-steps-to-excellent-service-delivery.html
A 7 Step Process To Deliver Exceptional Service to the Business CIOs can utilize a seven- step process that is logical and deliverables-driven to improve the delivery of services to the business.
https://www.bmc.com/blogs/itil-service-delivery/
Sep 06, 2019 · ITIL service delivery occurs when an organization performs an IT service for a customer that meets two criteria: First, it should produce an outcome that the customer values. Secondly, the customer shouldn’t have to manage the outcome’s costs and risks. Services are designed, deployed, delivered, improved,...
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