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https://help.sap.com/viewer/dd3b64985618401682101e5f9f7e6ba6/7.2.06/en-US/66de5a7e90a44246921db2c7eb74334e.html
The engagement process determines how the customer and the SAP Support Expert Center, the SAP Support contact, for example the technical quality manager (TQM), and the SAP service delivery organization work together using SAP Engagement and Service Delivery, to deliver services.
https://help.sap.com/saphelp_sm71_sp10/helpdata/en/dc/93206560b24c94b25c6a679b6564f9/content.htm
SAP Engagement and Service Delivery Work Center This work center is the central access to all functions that you need to use the comprehensive services for production support. It is structured in views , in which you can display and edit an overview, solutions, business processes, support requests, services, issues, Top Issues, tasks, SAP ...
https://answers.sap.com/questions/92154/
I configured the "SAP Engagement and Service Delivery" work center in SolMan. When I create new issue it is necessary to specify the "Solution" (e.g. Production) field with a value in the "Context" folder. This "Production" value was previous configured in SMSY transaction.
https://apps.support.sap.com/sap/support/knowledge/preview/en/2372332
You want to add a tile to the Solution Manager Work Center landing page. You want to personalize the home page for this transaction. One or more function tiles are missing e.g. 'Configuration SAP EarlyWatch Alert', 'SAP EarlyWatch Alert Sessions', etc. “Image/data in this KBA is from SAP internal systems, sample data, or demo systems.
https://blogs.sap.com/2010/02/08/sap-engagement-and-service-delivery-with-sap-solution-manager/
Feb 08, 2010 · Introduction. The SAP Engagement and Service Delivery Work Center (Figure 1) is the central access point for SAP support staff and the starting point for providing a service.The collaboration platform contains all the tools and functionalities in an integrated environment (Web Dynpro application) of SAP Solution Manager.
https://wiki.scn.sap.com/wiki/display/SM/Technical+Performance+Optimization
Oct 30, 2017 · Run transaction solman_workcenter - select SAP Engagement and Service Delivery. Select on Services - Create - Select SAP Technical Performance Opt. and click on Next. Select the relevant solution and the appropriate System. and complete the process by clicking through until 'Finish'. Navigate to the managed system and run transaction SDCCN.
https://www.tutorialspoint.com/sap_solman/sap_solman_work_center.htm
Here you can see the difference between Work Center using Transaction- SOLMAN_WORKCENTER and Work Center with Web Browser: Service AGS_WORKCENTER. The ribbons of both the Work Centers are different and are highlighted as shown below. My Home Work Center. In SAP Solution Manager, to access My Home Work Center, you should be authorized for My Home.
https://apps.support.sap.com/sap/support/knowledge/preview/en/2049793
After upgrading to SAP Solution Manager 7.1 SPS 12 when in Solutions on the Engagement and Service Delivery tab, you observe Solutions missing from the list. Despite them showing in the overview solution drop down list. Verifying the same with transaction code Solman_
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