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http://www.sigmaweb.org/ourexpertise/service-delivery.htm
Service delivery can be defined as any contact with the public administration during which customers – citizens, residents or enterprises – seek or provide data, handle their affairs or fulfil their duties. These services should be delivered in an effective, predictable, reliable and customer-friendly manner.
http://www.oecd.org/gov/Rebooting-Public-Service-Delivery-How-can-Open-Government-Data-help-to-drive-Innovation.pdf
analytics within the public sector, and the integration of analysis in policy making and in the design of public services, can boost more integrated and innovative service delivery. This potential bodes well with a general trend happening across OECD and nonOECD member -
http://www.oecd.org/cfe/regional-policy/service-delivery-in-rural-areas.htm
Service delivery in rural areas is more costly than in urban areas - a key challenge for governments at all levels. Rural policy needs to act as a platform coordinating national and sub-national resources to guarantee access to services and to identify public goods that are conducive to economic development.
https://www.oecd-ilibrary.org/governance/together-for-better-public-services-partnering-with-citizens-and-civil-society/transforming-public-service-delivery_9789264118843-4-en
This chapter discusses the rationale, nature, scope and objectives of the OECD work on partnering with citizens and civil society in public service delivery. It also illustrates the methodology adopted including details on data collection and countries participating in the project.
https://www.oecd-ilibrary.org/governance/denmark-efficient-e-government-for-smarter-public-service-delivery_9789264087118-en
Nov 22, 2010 · Denmark: Efficient e-Government for Smarter Public Service Delivery ... As these are not unique to Denmark, but are commonly shared by a number of OECD countries, the study provides useful tools to support e-government policy making in all OECD countries. ...
https://oecd-opsi.org/innovation-tag/public-service-delivery/
Even though most of the Portuguese public services are digital, its use was below expectations. The answer was the creation of a network of Citizen Spots, which are multiservice physical counters where a “specialized mediator” assists citizens accessing online public services and teaches them how to perform them autonomously thereafter.
https://www.pwc.com/gx/en/psrc/pdf/the_road_ahead_for_public_service_delivery.pdf
customer at the heart of service design and service delivery. While the public sector does not choose its customers, the fact that it is required to service them and their diverse requirements is another factor driving the need for new service delivery models. To deliver on the customer promise, public sector organisations must build
https://oecd-opsi.org/wp-content/uploads/2018/07/Fostering-Innovation-in-the-Public-Sector-254-pages.pdf
exploratory work on new ways to approach policy and service design and implementation in support of stronger, fairer and more inclusive growth. ... The report was prepared by Marco Daglio in the OECD Public Governance and Territorial Development Directorate. Strategic directions were provided by Edwin Lau. ... Prototype delivery model versus ...
Panel discussion, public administration reform in Serbia. On 17 December, the EU Delegation to Serbia and the Centre for European Policies in Belgrade organised a panel discussion on the progress of public administration reform in Serbia, with a special emphasis on service delivery.
https://www.rte.ie/news/ireland/2017/0713/889867-oecd-review/
Jul 13, 2017 · Outsourcing has not emerged as a systematically viable option for delivering public services, according to an OECD review of the Government's second Public Service Reform Programme.
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