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https://advisera.com/20000academy/knowledgebase/itil-processes-and-functions/
The ITIL best practices framework is based around five Service Lifecycle modules: Service Strategy, Service Design, Service Transition, Service Operation, and Continual Service Improvement, with each of them containing a number of ITIL Processes and Functions within it. In this article we’ll explore processes and functions for each module.
https://www.bmc.com/blogs/itil-service-delivery/
Sep 06, 2019 · What is ITIL Service Delivery? September 6, 2019. 6 minute read. Joe Hertvik. ITIL service delivery occurs when an organization performs an IT service for a customer that meets two criteria: First, it should produce an outcome that the customer values. Secondly, the customer shouldn’t have to manage the outcome’s costs and risks.
https://wiki.en.it-processmaps.com/index.php/ITIL_Service_Operation
The objective of ITIL Service Operation is to make sure that IT services are delivered effectively and efficiently. The Service Operation lifecycle stage includes the fulfilling of user requests, resolving service failures, fixing problems, as well as carrying out routine operational tasks.
https://www.itil-docs.com/itil-processes-functions/
Jul 20, 2018 · Lists 26 ITIL Processes & 4 ITIL Functions ITIL Processes. ITIL v3 has 26 processes which have been segregated into five process areas service strategy, service design, service transition, service operations, continual service improvement. Process is a sequence of activities which has some inputs, triggers, outputs and delivers specific outcomes to the customer.
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