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https://www.academia.edu/7334874/EFFECTS_OF_EMPLOYEE_PERFORMANCE_APPRAISAL_ON_SERVICE_DELIVERY_IN_PARASTATALS_A_CASE_OF_NATIONAL_HOSPITAL_INSURANCE_FUND_KISUMU
EFFECTS OF EMPLOYEE PERFORMANCE APPRAISAL ON SERVICE DELIVERY IN PARASTATALS: A CASE OF NATIONAL HOSPITAL INSURANCE FUND, KISUMU
http://eprints.leedsbeckett.ac.uk/1574/3/The%20Impact%20of%20Service%20Delivery%20System%20Effectiveness%20on%20Service%20Quality.pdf
way this integrated set of processes will be embedded into the service delivery and therefore the system’s effectiveness. 2.2 Employee Role Performance Service employees, both the ones working in the front line and those who support them in the back office, are an inseparable part of the service and their performance is crucial for the
https://www.diva-portal.org/smash/get/diva2:121413/FULLTEXT01.pdf
service delivery therefore, employees have the most direct influence on the customers’ perception of the service, service quality, and feeling of satisfaction or dissatisfaction among other things. With the autonomy and necessary support needed to perform, employees’ performance can go a long way to making a difference. 1.2 Problem statement
http://www.ijsrp.org/research-paper-1015/ijsrp-p46118.pdf
The purpose of this study was to research the impact of stress on the performance of employees of the County Government of Kilifi. The main objective was to determine workplace stress and its effects on performance. To establish the effects of Job demand of the job, salary, job security and time pressure on employees performance.
https://www.ncbi.nlm.nih.gov/pmc/articles/PMC4986917/
While the impact of turnover on service delivery is obvious, loss of staff can also have more subtle effects on the organization. Studies of nursing and other social service industries suggest that turnover causes financial strain on organizations while they recruit and train new employees because it costs more to hire and train than it does to train existing staff ( Shaw, Duffy, Johnson, & Lockhart, 2005 ).
https://apsdpr.org/index.php/apsdpr/article/view/271
Aug 28, 2019 · The study found that the Monetisation Policy has had positive effects on employee performance in the federal civil service in Imo State. Conclusion: This study concludes that the Monetisation Policy has helped to enhance employee motivation and morale, and to reduce employee work-related stress, which are vital indicators of work efficiency.Author: Damian C. Ukwandu, Chiemeka Onyema
https://www.theseus.fi/bitstream/handle/10024/27677/march%20final%20theaia%201.pdf
Employee motivation and empowerment normally tend to have a variety of effects. These effects may be noticed through the employees’ behavior such as low productivity and absenteeism. This study helps the researcher to realise the importance of effective employee motivation and empowerment in delivering service quality.
https://dspace.nwu.ac.za/bitstream/handle/10394/10125/radebe_patrick.pdf?sequence=1
to residents to elicit responses on service delivery by the City of Johannesburg. Frequency analysis, which lends itself to correlation analysis, of employees‟ responses and residents‟ feedback …
http://erepo.usiu.ac.ke/bitstream/handle/11732/198/natalie%20.pdf?sequence=1
On the effect of performance appraisers on employee motivation established that the different raters can increase the accuracy of performance evaluation (can reduce bias) and increase employee’s perceptions of fairness.
http://shodhganga.inflibnet.ac.in/bitstream/10603/3705/13/13_chapter%203.pdf
The contribution of employees on job is the most important factor for development and excellence in business. The performance of employees on different jobs in close coordination is needed for success of the unit. Employees are performing different jobs in …
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