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https://www.igi-global.com/chapter/government-public-service-delivery/74968
Electronic government, or e-government, is used as a way of integrating ICT into public service delivery. One of the most important motivations behind such transformation stems from the potential of e-government to enhance the delivery of public services to promote greater transparency, accountability,...Author: Hisham M. Abdelsalam, Christopher G. Reddick, Hatem A. ElKadi, Sara Gamal
http://insidepolitics.org/WestEgovtPAR.pdf
E-Government and the Transformation of Service Delivery and Citizen Attitudes The impact of new technology on public-sector service delivery and citizens’ attitudes about gov-ernment has long been debated by political observers. This article assesses the consequences of e-government for service delivery, democratic responsiveness, and public attitudes over the last three years.
https://www.researchgate.net/publication/318419425_E-Government_and_Local_Service_Delivery
Download Citation E-Government and Local Service Delivery The purpose of this chapter is to assess the current status and level of technology in providing on line services among larger Italian ...
http://www.iiisci.org/journal/CV$/sci/pdfs/QP476DK.pdf
E-Government & Public Service Delivery: Enabling ICT to put “People First” – A Case Study from South Africa. Wikus VISSER Department of Informatics, University of Pretoria Pretoria, Gauteng, South Africa and Hossana TWINOMURINZI Department of Informatics, University of Pretoria Pretoria, Gauteng, South Africa ABSTRACT.
http://www1.worldbank.org/publicsector/Apresentacao.pdf
Improving Governance and Service Delivery through E-Government: the Case of Cape Verde. 2 ... ¾Balance between private service providers and state-owned dedicated institution; ... e-Government Readiness, by acting decisively on the webization component.
https://etd.uwc.ac.za/bitstream/handle/11394/3336/Makene_MPA_2009.pdf?sequence=1&isAllowed=y
I declare that The Role of E-Government in Effective Service Delivery: A case study of Tanzania Electric Supply Company Limited (TANESCO) is my own work that it has not been submitted for any degree or examination in any other university, and that all the sources I have used or quoted have been indicated and acknowledged by complete references.
http://www.oecd.org/gov/digital-government/45382562.pdf
singularly on e-government as an individual policy area to reinforce the role e-government plays in the successful delivery of public sector goals (e.g. de-bureaucratization strategy); to ensure e-government is recognised as a core component of other programs; to …File Size: 1MB
https://www.socialsolutions.com/blog/improving-service-delivery-in-public-sector-organizations/
Improving service delivery in public sector organizations, in many ways, is a Catch-22. With the sector changing so rapidly, it’s difficult to design and implement a service delivery process before pieces of the puzzle start to shift. Additionally, focusing efforts on improving service delivery sometimes seems like it requires shifting ...
http://researchspace.csir.co.za/dspace/bitstream/handle/10204/966/Farelo_2006_D.pdf;sequence=1
E-service : the application of IT to transform the delivery of public services (Government to Citizens or G2C) E-business : the application of IT to operations performed by government in
https://www.researchgate.net/publication/333759449_ICT_Framework_for_Service_Delivery_in_Uganda's_Local_Governments
Further, the study showed that there is a strong inverse linear correlation between ICT and service delivery. The study recommends that Local Governments should invest more on ICT systems so as to ...
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