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https://www.vng-international.nl/wp-content/uploads/2015/06/Service_Delivery_challenge_local_goverments.pdf
A (local) government that is more responsive to citizens and businesses is essential in improving the capacity of local governments. This demands a customer orientation and the realization that the service delivery often leaves much to be desired.
https://researchspace.ukzn.ac.za/handle/10413/10867
The aim of the study was to provide insight into public sector procurement supply chain management in order to determine how an effective supply chain performance management system could possibly improve service delivery by local government. The nature of this study is descriptive and exploratory.Author: Nothando. Bizana
https://www.researchgate.net/publication/253240244_Strategies_to_improve_service_delivery_in_local_authorities
main strategies to improve service delivery were found to be increasing citizen participation in the affairs of the local a uthority and partnership with the community in service delivery, flexible...
https://researchspace.ukzn.ac.za/bitstream/handle/10413/10867/Bizana_Nothando_2013.pdf?sequence=1&isAllowed=y
performance management system could possibly improve service delivery by local government. The nature of this study is descriptive and exploratory. Primary data was collected using in-depth interviews with eight participants at four metropolitan cities. The literature review section of this
https://www.socialsolutions.com/blog/improving-service-delivery-in-public-sector-organizations/
Improving service delivery in public sector organizations, in many ways, is a Catch-22. With the sector changing so rapidly, it’s difficult to design and implement a service delivery process before pieces of the puzzle start to shift. Additionally, focusing efforts on improving service delivery sometimes seems like it requires shifting critical resources away from actually delivering the services our organizations were …
https://www.doh.wa.gov/Portals/1/Documents/1000/PMC-ImproveServiceDeliveryLeanSixSigmaReport.pdf
IMPRovIng SeRvICe deLIveRy In goveRnMenT WITH Lean SIx SIgMa. Lean Six Sigma in the Department of Defense. In the public sector, the department of defense (dod) has been a leader in the implementation of Lean Six Sigma. The summary below offers an overview of activities now in dod.
https://www.replicon.com/blog/5-ways-improve-service-delivery-organization/
Apr 04, 2017 · In general, service delivery automation is high return and low risk, and more and more service organizations are finding ways to cut costs and provide a simpler customer experience by reducing human involvement.
https://www.governing.com/blogs/bfc/col-improving-public-services-secrets-award-winning-cities.html
Apr 06, 2015 · Local governments, their citizens and community interest groups all want better service delivery, and more than ever are looking to technology to …
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