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https://www.replicon.com/blog/5-ways-improve-service-delivery-organization/
Apr 04, 2017 · 5 ways to improve service delivery in your organization. In a highly competitive market, service-based businesses need to capitalize on any opportunity to set themselves apart from their (often very similar) competitors.
https://www.connectwise.com/blog/business-growth/simple-steps-to-improving-your-service-delivery
Rather than customers contacting service teams directly, always guide requests to the help desk, so they can be processed on a service ticket. Channel your clients. Create well-defined and easy-to-follow contact channels between your customers and service delivery teams to control processes and account accurately for time.
https://www.cio.com/article/2462369/7-steps-to-excellent-service-delivery.html
Measure Service Delivery O'Connor and his IT/Business team developed a set of SLA's (Service Level Agreements) to measure the performance of each service at the root level. His philosophy is simple.
https://servicestrategies.com/consulting-services/service-process-design/
Service Strategies offers a wide variety of Process Design Services for eService, Support, Field Service and Professional Services operations. We have helped industry leading service operations re-engineer their service processes to improve operational …
https://www.slideshare.net/jayantisaac/product-and-services-strategies
Jan 21, 2014 · 1. PRODUCT & SERVICES STRATEGIES. 2. ”Product strategy begins with a strategic vision that states where a company wants to go, how it will get there, and why it will be successful.” ”Product strategy is like a roadmap, and like a roadmap it’s useful only when you know where you are and where you want to go.”.
https://www.interaction-design.org/literature/article/the-principles-of-service-design-thinking-building-better-services
Service design is all about taking a service and making it meet the user’s and customer’s needs for that service. It can be used to improve an existing service or to create a new service from scratch. In order to adapt to service design, a UX designer will need to understand the basic principles ...
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