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https://www.emerald.com/insight/content/doi/10.1108/01443571111111946/full/html
The service delivery systems comprise processes that sell electricity contracts and processes that bill against those contracts., – First, the findings indicate what design characteristics are contingent upon the degree of customisation of the service concept.Author: F. Ponsignon, P.A. Smart, R.S. Maull
https://hbr.org/1984/01/designing-services-that-deliver
Designing Services That Deliver ... for the lack of analytical service systems designs. ... and choices that no two services will have exactly the same design. Services differ from competitor to ...
http://www.poms.org/conferences/cso2007/talks/44.pdf
Service delivery system design: a holistic perspective is needed Roth and Menor (2003) specify the boundaries of service operations management as a field of study to the design, the delivery, and the evaluation of services. Service design is an important strategic issue since it …
https://www.researchgate.net/publication/235305303_Service_delivery_system_design_Characteristics_and_contingencies
The service delivery systems comprise processes that sell electricity contracts and processes that bill against those contracts. Findings – First, the findings indicate what design characteristics...
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