Design Service Delivery Systems

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Service delivery system design: characteristics and ...

    https://www.emerald.com/insight/content/doi/10.1108/01443571111111946/full/html
    The service delivery systems comprise processes that sell electricity contracts and processes that bill against those contracts., – First, the findings indicate what design characteristics are contingent upon the degree of customisation of the service concept.Author: F. Ponsignon, P.A. Smart, R.S. Maull

Designing Services That Deliver - Harvard Business Review

    https://hbr.org/1984/01/designing-services-that-deliver
    Designing Services That Deliver ... for the lack of analytical service systems designs. ... and choices that no two services will have exactly the same design. Services differ from competitor to ...

Service delivery systems: a business process perspective F ...

    http://www.poms.org/conferences/cso2007/talks/44.pdf
    Service delivery system design: a holistic perspective is needed Roth and Menor (2003) specify the boundaries of service operations management as a field of study to the design, the delivery, and the evaluation of services. Service design is an important strategic issue since it …

(PDF) Service delivery system design: Characteristics and ...

    https://www.researchgate.net/publication/235305303_Service_delivery_system_design_Characteristics_and_contingencies
    The service delivery systems comprise processes that sell electricity contracts and processes that bill against those contracts. Findings – First, the findings indicate what design characteristics...

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