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https://www.researchgate.net/publication/276891021_The_impact_of_service_delivery_system_effectiveness_on_service_quality_A_hierarchical_approach
The authors develop and test a model of service employee management that examines constructs simultaneously across three interfaces of the service delivery process: manager-employee, employee-role ...
https://quizlet.com/15993144/mar-4841-employees-role-in-service-delivery-flash-cards/
Start studying mar 4841 EMPLOYEE'S ROLE IN SERVICE DELIVERY. Learn vocabulary, terms, and more with flashcards, games, and other study tools.
https://www.researchgate.net/publication/215915404_Customer_Contributions_and_Roles_in_Service_Delivery
Customer Contributions and Roles in Service Delivery ... and roles in service delivery", ... which limit their full effectiveness. The present study seeks to explore the factors that limit SMEs ...
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