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https://www.amazon.com/Service-Operations-Management-Improving-Delivery/dp/0273740482
Service Operations Management is an invaluable guide to students and managers confronting operational issues in service management, whether from a general management perspective or focused in specific sectors, such as tourism and leisure or business services. This book is ideal for undergraduates, postgraduates or executives wishing to gain a ...4.2/5(7)
https://www.amazon.co.uk/Service-Operations-Management-Improving-Delivery/dp/0273740482
Mar 31, 2013 · Service Operations Management is an invaluable guide to students and managers confronting operational issues in service management, whether from a general management perspective or focused in specific sectors, such as tourism and leisure or business services. This book is ideal for undergraduates, postgraduates or executives wishing to gain a ...4.2/5(25)
http://www.gbv.de/dms/zbw/684691299.pdf
Fourth Edition SERVICMANAGEMENE OPERATIONTS Improving Service Delivery Robert Johnston Graham Clark and Michael Shulver PEARSON Harlow, England • London • New York • Boston • San Francisco • Toronto • Sydney • Auckland • Singapore • Hong Kong
https://www.amazon.com/Service-Operations-Management-Improving-Delivery/dp/9386873303
May 09, 2016 · The latest update to this unique and comprehensive treatment of service management, by Johnston, Clark and Shulver is excellent. In particular, the new chapters on customer experience and service excellence make it essential reading for service managers, and especially for those developing organisational customer service strategies.4.3/5(7)
https://www.vitalsource.com/en-uk/products/service-operations-management-improving-service-robert-johnston-graham-v9780273781219
Service Operations Management: Improving Service Delivery 4th Edition by Robert Johnston; Graham Clark; Michael Shulver and Publisher Pearson UK. Save up to 80% by choosing the eTextbook option for ISBN: 9780273781219, 0273781219. The print version of this textbook is …
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Service Operations Management: Improving Service Delivery (4th Edition) by Robert Johnston , Graham Clark , Michael Shulver and a great selection of related books, art …
https://books.google.com/books/about/Service_Operations_Management.html?id=1L0GywAACAAJ
This international market-leading book, aimed at both students and practising managers, provides a comprehensive and balanced introduction to service operations management. Building on the basic principles of operations management, the authors examine the operations decisions that managers face in controlling their resources and delivering services to their customers.
https://www.researchgate.net/publication/229667633_Service_Operations_and_Management
Service Operations and Management. ... on their understanding and practice of service management in IT operations. The results found significant conceptual confusion across the several IT service ...Author: Stephen Mclaughlin
https://www.worldcat.org/title/service-operations-management-improving-service-delivery/oclc/56955923/editions
Showing all editions for 'Service operations management : improving service delivery' Sort by: Format; All Formats (40) Book (6) Print book (34) ... Service operations management : improving service delivery: 1. Service operations management : improving service delivery. ... 4th ed, Robert Johnston, Graham Clark, Michael Shulver ...
https://lib.ugent.be/en/catalog/rug01:001804930
book Service operations management : improving service delivery Robert Johnston, Graham Clark, Michael Shulver Published in 2012 in Harlow England by PearsonAuthor: Robert Johnston, Graham Clark
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