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https://www.amazon.com/Service-Operations-Management-Improving-Delivery/dp/0273740482
Service Operations Management is an invaluable guide to students and managers confronting operational issues in service management, whether from a general management perspective or focused in specific sectors, such as tourism and leisure or business services. This book is ideal for undergraduates, postgraduates or executives wishing to gain a ...4.3/5(7)
https://www.amazon.co.uk/Service-Operations-Management-Improving-Delivery/dp/0273740482
Mar 31, 2013 · Service Operations Management is an invaluable guide to students and managers confronting operational issues in service management, whether from a general management perspective or focused in specific sectors, such as tourism and leisure or business services. This book is ideal for undergraduates, postgraduates or executives wishing to gain a ...4.2/5(25)
https://www.amazon.com/Service-Operations-Management-Improving-Delivery/product-reviews/0273740482
Dec 27, 2018 · Find helpful customer reviews and review ratings for Service Operations Management: Improving Service Delivery (4th Edition) at Amazon.com. …
https://books.google.com/books/about/Service_Operations_Management.html?id=1L0GywAACAAJ
This international market-leading book, aimed at both students and practising managers, provides a comprehensive and balanced introduction to service operations management. Building on the basic principles of operations management, the authors examine the operations decisions that managers face in controlling their resources and delivering services to their customers.
https://www.emerald.com/insight/content/doi/10.1108/09564230610651606/full/html
Service Operations Management: Improving Service Delivery Roland Van Dierdonck (Dean and Full Professor Operations Management, Vlerick Leuven Gent Management School, Belgium) International Journal of Service Industry ManagementAuthor: Roland Van Dierdonck
https://lib.ugent.be/en/catalog/rug01:001804930
book Service operations management : improving service delivery Robert Johnston, Graham Clark, Michael Shulver Published in 2012 in Harlow England by PearsonAuthor: Robert Johnston, Graham Clark
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