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https://work.chron.com/job-description-service-delivery-manager-24247.html
A service delivery manager has a role key in customer relationship management and team leadership. Some duties include utilizing team members to get service issues fixed, communicating with clients about contract issues and leading quality improvement …
https://www.gov.uk/guidance/it-service-manager
Jan 07, 2020 · a description of the levels in this role, from IT service manager to Head of IT service management, specifying the skills you need for each level and …
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