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https://www.bmc.com/blogs/itil-service-delivery/
Sep 06, 2019 · The final definition of ITIL service delivery. Given our starting definition of ITIL service delivery, the types of services that are offered, and the continued evolution of ITIL service delivery, our final unofficial definition of ITIL service delivery changes to the following:
https://www.axelos.com/best-practice-solutions/itil/what-is-it-service-management
IT service management (ITSM) is a concept that enables an organization to maximize business value from the use of information technology. ITSM positions IT services as the key means of delivering and obtaining value, where an internal or external IT service provider works with business customers, at the same time taking responsibility for the associated costs and risks.
https://its.ucsc.edu/itsm/servicemgmt.html
Defining services is the key to service management. A service definition enables both the customer and the service provider to know what they can and cannot expect from a service. Clearly defined services inform customers about service offerings, including what each service does and does not include, eligibility, service limitations, cost, how ...
https://www.techopedia.com/definition/13809/it-service-management-itsm
Jul 28, 2017 · IT service management (ITSM) is the process of aligning enterprise IT services with business and a primary focus on the delivery of best services to end user. IT service management deals with how IT resources and business practices together, are delivered in such a way that the end-user experience the most desired result from the accessed IT ...
https://www.reference.com/business-finance/role-service-delivery-manager-9a8ee4449b22dda0
The main role of a service delivery manager is to manage or refine service delivery processes to a company's clients or customers. The importance of having a service delivery manager is to make sure all customers and clients receive the same services and treatments across the board.
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