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https://www.customerthermometer.com/customer-service/measurable-customer-service-goals-with-examples/
Measurable Customer Service Goals. CSAT Score (Customer Satisfaction Score) . A valuable indication of customer happiness. Net Promoter Score (NPS) . Another valuable indicator of customer happiness. Customer Effort Score (CES) . A useful indication of how much effort is …
https://simplicable.com/en/customer-service-goals
Jan 12, 2020 · Service levels are goals for the performance of a service such as the call abandonment rate of a call center. Reduce call abandonment rate to 3.1%. Quality Control
https://notejoy.com/resources/smart-goals-examples-for-work
Five Tips for Using Smart Goals at Work. Tip #1. Get everyone on the same page. If the team does not have a shared understanding of what a Smart Goal is, this is a sure recipe for ... Tip #2. Set an example and make your goals shared and public. Tip #3. Create a schedule to keep everyone on track. ...
https://simplicable.com/new/smart-goals
SMART goals are targets that are designed to be specific, measurable, achievable, relevant and time-bound. They are commonly used to plan strategy and manage performance . The following are illustrative examples of smart goals.
https://www.jitbit.com/news/customer-support-goals/
Apr 04, 2019 · Examples of customer service goals for managers Once you have the broader business goals set, drill down a bit further. Your manager should be focused on operational efficiency - enabling representatives to do the things they need to do to hit your director’s top-level goals.Author: Robbie Richards
https://www.brighthubpm.com/methods-strategies/78817-smart-objectives-samples-for-managers/
This article will give examples of SMART goals for managers to help manage teams and projects. SMART goals should be specific, achievable, measurable, realistic and time-bound. Take for example the case of a usability manager who would like to see an improvement in the time taken and number of steps it takes to place an order on an e-commerce site.
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