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https://www.theguardian.com/housing-network/2014/oct/28/five-tips-housing-customer-service
Oct 28, 2014 · Housing Network Five ways housing associations can improve their customer service To survive in a more commercial world, housing providers need better customer service.Author: Louise Swain
http://cih.org/resources/PDF/Policy%20free%20download%20pdfs/New%20approaches%20to%20social%20value.pdf
The G15 group of large housing associations chose to assess three main areas of social value: jobs and training, young people and ‘community resilience’ (tackling ASB, family intervention,File Size: 1MB
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