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http://www.statssa.gov.za/wp-content/uploads/2015/11/SDIP-final_29-03-2018-electronic.pdf
Paper on Transforming Public Service Delivery (Batho Pele), 1997 and the Operations Management Framework (OMF). According to the PSR 2016 Section 38, an executive authority shall establish and maintain a service delivery improvement plan aligned to the strategic plan contemplated in regulation 25 for his or her department as follows:File Size: 1MB
http://www.statssa.gov.za/wp-content/uploads/2015/11/AA-11-11-2015-Strategy-Service-Delivery-Improvement-Plan-2015_2019-Final-print-v-electronic.pdf
Stats SA undertook a review of the Service Delivery Improvement plan (SDIP) in line with the requirements of the Public Service Regulation, 2001. This SDIP is compiled for the period 2015/16 – 2017/18. The preparatory work included: Strategy review: Stats SA conducted a strategy review during 2014 to assess how well the organisationFile Size: 2MB
https://www.dpme.gov.za/keyfocusareas/flsdSite/Frontline%20Service%20Delivery/FSDM%20Case%20Study%20-%20SASSA%20NW%20management%20of%20FSDM%20-%2020160128.pdf
Presidential Frontline Service Delivery Monitoring – case study Case Study Title: Improvement monitoring process and mainstreaming of FSDM activities into SASSA business processes in the North West province as part of sustaining and managing frontline service delivery improvements. Purpose:
https://www.westerncape.gov.za/assets/departments/social-development/dsd.service.delivery.improvement.plan_.2018.2021.pdf
The purpose of a Service Delivery Improvement Plan (SDIP) is to facilitate the commitment of a state institution to continuous service delivery improvement mechanisms that seek to improve the nature and quality of the actual service being provided, and the manner in which the service is delivered.
https://www.sanews.gov.za/south-africa/sassa-embarks-improvement-strategy
SASSA embarks on improvement strategy. Thursday, May 26, 2011. Pretoria - Service delivery improvement and the development of a new payment model are among the initiatives to be implemented by the South African Social Security Agency (SASSA) in the next five years. ... audit improvement plan and automation of business processes.
https://pmg.org.za/committee-meeting/13614/
Oct 24, 2011 · South African Social Security Agency service delivery model: briefing in Minister and Deputy Minister of Social Development's presence ... Under Service Delivery Improvement, the primary focus would be on local offices and other areas of client interface. ... (DA) was happy with the plan of action by SASSA. This was the first time that SASSA ...
https://www.dpme.gov.za/keyfocusareas/flsdSite/Frontline%20Service%20Delivery/FSDM%20Operational%20Guide%20Framework%202016-2017.pdf
SASSA South African Social Security Agency . ... • Improvement plan: Ensure all FSDM findings are accompanied by an improvement plan ... which must be aligned to other sector/provincial/national departmental service delivery improvement initiatives . Frontline Service Delivery Monitoring Operational Guide Framework - 2016-2017 28
https://www.sassa.gov.za/sassa-updates/Documents/INTERNAL%20ADVERTISEMENT%20FOR%20KZN%20REGION%2015%20JANUARY%202020.pdf
SASSA is a dynamic organisation that provides a range of essential services to a diverse group of South Africans. ... Implement client improvement services and manage service level agreements with service providers. ... he/she will implement service delivery and client relations improvement services; Acquire data, analyse and manage information ...
https://www.sassa.gov.za/annual-performance-plans/Documents/Annual%20Performance%20Plan%202019.PDF
LOIP Local Office Improvement Plan OAG Old Age Grant OHSA Occupational Health and Safety Act ... RMC Risk Management Committee SAPO South African Post Office SARB South African Reserve Bank SARS South African Revenue Service SASSA South African Social Security Agency SIU Special Investigating Unit SMME Small ... VISION A leader in the delivery ...
https://pmg.org.za/committee-meeting/11308/
Mar 08, 2010 · Meeting Summary. The South African Social Security Agency (SASSA) presented its strategic plan and budget to the Committee. At the outset it noted that the global economic crisis came at a time when SASSA was in desperate need of money, and it was affected by the budget cuts.
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