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https://www.projecttopics.org/service-delivery-customer-satisfaction-transport-business.html
The study of customer’s satisfaction in relation to transport businesses is base on the conviction that the customers (passengers) in any service system are the only true judge of the service worth. In many cases, it is easier to access in quantitative terms business operators than in qualitative terms.Author: Chrisantus Oden
https://www.iiste.org/Journals/index.php/EJBM/article/viewFile/10529/10720
The study revealed that service delivery is significant to customer satisfaction customer delight. Further findings in the study also revealed that there is a positive correlation between service delivery and satisfaction, and
https://www.academia.edu/36433647/THE_CHALLENGES_OF_SERVICE_DELIVERY_AND_CUSTOMER_SATISFACTION_IN_THE_PUBLIC_SECTOR_THE_CASE_OF_ADAMA_TRANSPORT_AUTHORITY_
Customer satisfaction is considered a prerequisite for customer retention and loyalty, and can help to boost profitability, market share and return on investment.Thus, to be successful in the current competitive environment, service organizations
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