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https://www.researchgate.net/publication/261672612_Effective_Service_Delivery_A_Leadership_Challenge_For_Policing
Effective Service Delivery: A Leadership Challenge For Policing ... It further deliberates on the role of the SAPS leadership to optimize service delivery and dwells on SAPS leadership ...
http://publications.aston.ac.uk/2920/1/effect_of_leadership_EMAC_2001_farrell_AURA.pdf
The Effect of Leadership Styles on Service Quality Delivery Andrew M. Farrell 1 Aston Business School, UK Keywords: Service quality, Service encounter, Employee behaviours, Service leadership Introduction and Background In today’s business environment, the role of service provision has gained considerable momentum (Slotegraaf, 1997).
https://www.researchgate.net/publication/40499161_The_effect_of_leadership_styles_on_service_quality_delivery
The Effect of Leadership Styles on Service Quality Delivery ... The Effect of Leadership ... so much of what is known about the new paradigm of transactional and transformational leadership can be ...
https://www.verywellmind.com/what-is-transformational-leadership-2795313
The study's authors suggest that the results are important and can help companies develop leadership training programs that can be used to teach transformational leadership skills. Acquiring communication skills such as resolving conflicts in the workplace and recognizing the needs of employees are an important part of transformational leadership.
https://www.sciencedirect.com/science/article/pii/S104898430300050X
Transformational leadership can be an effective part of the response, and to our knowledge, our study is the first one to have examined how transformational leadership is associated with innovative organizational climate and firm innovation from a macrolevel …Author: Dong I Jung, Chee Chow, Anne Wu
http://scholarworks.waldenu.edu/cgi/viewcontent.cgi?article=3382&context=dissertations
development and service delivery. In contrast to a top-down flow of decisions, public sector leaders released their authority to employees, and consequently the shift to transformational leadership began to appear in the public forum (VanWert, 2003). Increased decentralized decision making placed the empowered workers at the core of
https://www.ncbi.nlm.nih.gov/pmc/articles/PMC5746707/
Oct 14, 2017 · There are many identified styles of leadership, while six types appear to be more common: transformational, transactional, autocratic, laissez-faire, task-oriented, and relationship-oriented leadership. Transformational leadership style is characterized by creating relationships and motivation among staff members.Author: Danae F. Sfantou, Aggelos Laliotis, Athina E. Patelarou, Dimitra Sifaki Pistolla, Michail Matalliota...
https://www.sciencedirect.com/science/article/pii/S1877042816311193
Moreover the findings indicated that suitable application of organizational agility and transformational leadership may lead the organization to better and suitable service recovery. The mutual role of these two factors can help managers in governmental organizations to pay more attention to the leadership styles applied in these organizations.Author: Maryam Khoshlahn, Farzad Sattari Ardabili
https://www.fedex.com/en-us/about/quality-management/leadership.html
The components of leadership outlined in this book really speak to me and inform my approach to leadership every day. According to this book, one of the central responsibilities for any leader is to “challenge the process.” Put another way, leaders need to help teams find ways to drive positive changes that make things better than yesterday.
https://www.ncbi.nlm.nih.gov/pmc/articles/PMC5836703/
Mar 01, 2018 · Purpose. This research study aimed to gain a comprehensive understanding of the challenges, complexities and constraints facing public health care in KwaZulu-Natal (KZN) and to examine leadership as a strategy to enhance healthcare service delivery with a particular focus on four regional hospitals in the KZN Province.Author: Sagaren Govender, Cecile N Gerwel Proches, Abdulla Kader
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