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https://onlinelibrary.wiley.com/doi/abs/10.1002/pa.1935
The public service delivery system has been perceived as one of the most important ways of reducing poverty through poverty alleviation programmes. As part of the South African government's cooperative system, key stakeholders in municipalities ought to adopt an integrated approach to public service delivery.Author: Mfundo Mandla Masuku, Nokukhanya Noqiniselo Jili
https://www.cfr.org/blog/south-africa-what-does-service-delivery-really-mean
May 15, 2014 · “Service delivery” is a common phrase in South Africa used to describe the distribution of basic resources citizens depend on like water, electricity, sanitation infrastructure, land, and housing....
https://www.researchgate.net/publication/332244786_Public_service_delivery_in_South_Africa_The_political_influence_at_local_government_level
The public service delivery system has been perceived as one of the most important ways of reducing poverty through poverty alleviation programmes. As part of the South African government's...
Africa's Public Service Delivery & Performance Review is a peer reviewed journal, aimed at the promotion and sharing of knowledge, skills and innovations in government and the wider Public-Sector environment in South Africa and abroad. With a multi-disciplinary outlook, the journal will stimulate service delivery and performance challenges being faced in government.
https://repository.up.ac.za/handle/2263/3916
The Batho Pele White Paper states that the South African Public Service will be judged by one criterion: its effectiveness in delivering services that meet the basic needs of all South African citizens, and the aim of this study was to evaluate the implementation of the principles of the Batho Pele White Paper, as a definitive government regulation on service delivery, by the South African public service…Author: Mareli Crous
http://www.statssa.gov.za/wp-content/uploads/2015/11/SDIP-final_29-03-2018-electronic.pdf
The Department of Public Service and Administration (DPSA), in an effort to drive transformation and service delivery improvement in the public sector, developed the White Paper on Transforming Public Service Delivery as early as 1997. The white paper is about service delivery improvement through Batho Pele Principles.File Size: 1MB
https://repository.up.ac.za/bitstream/handle/2263/3916/Crous_Service(2004).pdf?sequence=1&isAllowed=y
delivery in South Africa. Past assessments of service delivery by South African public institutions have also tended to focus only on institutions that serve the public as primary customer, often neglecting to address governmental and other public, as well as private
http://wiredspace.wits.ac.za/jspui/bitstream/10539/20724/1/Final%20Dissertation%20-%20Nonkululeko%20Madalani%209%20May%202016.pdf
South Africa, referred to as the Client Service Officers (CSOs), the frontline staff members and their Supervisors from two sampled offices, Johannesburg Labour Centres (LCs) in Gauteng (GP) and Witbank LC, Mpumalanga (MP) Provinces.File Size: 2MB
http://www.statssa.gov.za/?p=9701
Mar 30, 2017 · The combined service delivery index was highest for metropolitan municipalities (4,6) and lowest for rural municipalities (3,3). In terms of provinces, the highest composite scores were calculated for Western Cape (4,7) and Gauteng (4,6), while the lowest composite scores are observed in Limpopo (3,6), Eastern Cape (3,8) and Mpumalanga (3,9).
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