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https://www.ifpri.org/publication/state-public-service-delivery-uganda-report-baseline-survey
The State of Public Service Delivery in Uganda: Report of a baseline survey. Kampala, Uganda: International Food Policy Research Institute (IFPRI). This report describes the baseline data collected as part of a major impact evaluation of the Government of Uganda’s Community Advocacy Forum (Baraza) initiative.
https://publicservice.go.ug/
Catherine Bitarakwate Musingwiire (Mrs.) Permanent Secretary. I take this opportunity to welcome you to the Ministry of Public Service, I pledge to energize the Ministry to give the necessary guidance and support to the Human Resource function in the entire Public Service to enable it achieve greater levels of service delivery for Socio-Transformation by 2021.
https://www.couriemate.com/
CourieMate is a startup company founded in 2016 providing last mile delivery solutions for both individuals and businesses. CourieMate is a leading last-mile delivery company in Uganda, breaking through the barriers of a poor address system using ICT innovations to provide a supreme last mile delivery service to our clients.
https://www.undp.org/content/dam/uganda/docs/UNDPUg2014_Principles%20of%20Service%20Delivery%20in%20Uganda%e2%80%99s%20Local%20Governments%20Handbook%20November%202013.pdf
Uganda’s decentralized service delivery framework provides for a mixture of approaches to service delivery. These are: direct provision by local governments; private sector
https://www.eprcug.org/research/uganda-service-delivery-indicators
Uganda Service Delivery Indicators Report As stated in its Vision 2040 blueprint, Uganda aims to transform society and provide citizens with a better standard of living by focusing on improving the quality of health and education services.
https://www.opengovpartnership.org/policy-area/public-service-delivery/
OGP also coordinates with partners to help OGP members develop commitments with meaningful impact on public service delivery, including through the Multi-Donor Trust Fund. Education Open government approaches include using transparency, participation, and accountability to improve learning.
The history of the Public Service Commission of Uganda dates as for back as 1947 when the Holmes Salaries Revision Commission was set to review the structures …
http://wiredspace.wits.ac.za/jspui/bitstream/10539/20724/1/Final%20Dissertation%20-%20Nonkululeko%20Madalani%209%20May%202016.pdf
Challenges with Service Delivery in the Public Sector: The Case of Labour Centres in Johannesburg and Emalahleni (Witbank) A Dissertation presented to . The Department of Social Work . School of Human and Community Development . Faculty of Humanities . University of the Witwatersrand . In fulfilment of the requirementsFile Size: 2MB
http://www1.worldbank.org/publicsector/decentralization/decentralizationcorecourse2006/CoreReadings/Ahmad.pdf
In contrast to the delivery of goods or services in a private, competitive market, where the service provider is directly accountable to the client or consumer of the service, the delivery of public services involves at least two relationships of accountability.
http://siteresources.worldbank.org/PSGLP/Resources/PublicServiceDelivery.pdf
The private sector’s role is to deliver services according to the specifications and conditions laid out by government. Kitchen states that there are a number of studies at the municipal level that compare the cost of delivering services in the public sector to the cost of delivering services in the private sector.
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