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https://www.researchgate.net/publication/235301531_Patient_satisfaction_with_healthcare_delivery_systems
patient/consumer satisfaction with aspects of the health service encounter in the. inpatient/consumer and emergency room settings of the health delivery system. Second, it was to find the elements that are valued by customers and the reasons. behind patient/consumer satisfaction or dissatisfaction.
https://www.ncbi.nlm.nih.gov/pmc/articles/PMC4793546/
Mar 15, 2016 · According to Kotzian , the patient satisfaction with the healthcare system might be influenced by other economic factors and properties of the healthcare system. As pointed out in the same article, the healthcare system might work well, but the distribution of the financial burden for its financing might be considered unfair by the patients.Author: Sofia Xesfingi, Athanassios Vozikis
https://www.ncbi.nlm.nih.gov/pmc/articles/PMC3047732/
Patient satisfaction is an important and commonly used indicator for measuring the quality in health care. Patient satisfaction affects clinical outcomes, patient retention, and medical malpractice claims. It affects the timely, efficient, and patient-centered delivery of quality health care.
https://www.ncbi.nlm.nih.gov/pmc/articles/PMC1496942/
It has been thought for some time that patient satisfaction with medical care reflects satisfaction both with how care is delivered (process) and with the results of that care (outcome). For example, a patient undergoing knee surgery may be highly satisfied with the attentiveness of the surgical staff but disappointed with his rate of recovery, or vice versa.Author: Richard Kravitz
https://catalyst.nejm.org/doi/full/10.1056/CAT.18.0288
Jan 01, 2018 · Although, not everyone agrees on exactly what or how to measure it, patient satisfaction has become an integral part of the current health care delivery system. What Is Patient Satisfaction…Author: Nejm Catalyst
https://www.ncbi.nlm.nih.gov/pmc/articles/PMC2865678/
A third perspective suggests that by improving the quality of health care delivery, total system costs may decrease without negatively affecting patient satisfaction (Ware et al., 1977). There is little evidence on the relationship between competition and the quality of health care provided to patients.Author: Patrick A. Rivers, Saundra H. Glover
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