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https://www.researchgate.net/publication/235301531_Patient_satisfaction_with_healthcare_delivery_systems
Patient satisfaction with healthcare delivery systems Article (PDF Available) in International Journal of Pharmaceutical and Healthcare Marketing 2(1):47-62 · April 2008 with 4,399 Reads
https://www.ncbi.nlm.nih.gov/pmc/articles/PMC3047732/
Patient satisfaction is an important and commonly used indicator for measuring the quality in health care. Patient satisfaction affects clinical outcomes, patient retention, and medical malpractice claims. It affects the timely, efficient, and patient-centered delivery of quality health care ...
https://www.researchgate.net/profile/Onyeka_Uche_Ofili/publication/277139381_PATIENT_SATISFACTION_IN_HEALTHCARE_DELIVERY_-_A_REVIEW_OF_CURRENT_APPROACHES_AND_METHODS/links/5563167708ae8c0cab335c1e/PATIENT-SATISFACTION-IN-HEALTHCARE-DELIVERY-A-REVIEW-OF-CURRENT-APPROACHES-AND-METHODS.pdf?origin=publication_detail
PATIENT SATISFACTION IN HEALTHCARE DELIVERY – A REVIEW OF CURRENT APPROACHES AND METHODS Onyeka Uche Ofili (BSc, LLM, MBA, DBA) International School of …
https://patientengagementhit.com/features/patient-satisfaction-and-hcahps-what-it-means-for-providers
May 24, 2016 · Patient Satisfaction and HCAHPS: What It Means for Providers As the healthcare industry shifts toward patient-centered models, providers will need to fully understand patient satisfaction measures and how they affect their practices.
https://catalyst.nejm.org/doi/full/10.1056/CAT.18.0288
Jan 01, 2018 · This article appeared in NEJM Catalyst prior to the launch of the NEJM Catalyst Innovations in Care Delivery journal. Learn more. Health care leaders, physicians, nurses, and other hospital personnel understand that maximizing patient satisfaction is an important goal.Author: Nejm Catalyst
https://www.ncbi.nlm.nih.gov/pmc/articles/PMC3743622/
Patient satisfaction has become a frequently used outcome measure of the quality of healthcare delivery. In that sense, satisfaction represents a positive appraisal of provided healthcare with respect to the client’s goals and expectations 3.
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