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https://www.frankrobben.be/wp-content/uploads/documents/Multi-channel%20delivery%20of%20government%20services.pdf
Multi-channel delivery of eGovernment services Management summary iii Management summary The study “Multi-channel delivery of eGovernment services” investigates the successful delivery of pan-European government services by means of a multi-channel approach. Because success in service delivery depends on a vast range of
http://ec.europa.eu/idabc/en/document/3343.html
The study “Multi-channel delivery of e-government services” investigates the successful delivery of e-government services by means of a multi-channel approach. Because success in service delivery depends on a vast range of parameters, the study shows that there is …
http://ec.europa.eu/idabc/en/document/3118/5927.html
Multi-channel delivery of services refers to the delivery of services in different ways: via electronic channels (Internet or email access via PC, digital TV, mobile phones, etc) or traditional channels like face to face meetings or postal delivery. To ensure the inclusion of all citizens, these services must be provided through different channels.
https://www.igi-global.com/chapter/multi-channel-delivery-services-light/26758
Multi-Channel Delivery of E-Services in the Light of M-Government Challenge: 10.4018/978-1-59140-884-0.ch015: During the last decade, users have become accustomed to new means of service delivery in the private sector. Nowadays, users expect the same level of varietyAuthor: Panagiotis Germanakos, George Samaras, Eleni Christodoulou
https://www.sciencedirect.com/science/article/pii/S1567422306000585
The need for multi-channel service delivery has been recognised by the research community, industry and standards organisation alike. Ref. [19] attempts to determine the feasibility of a component-based approach, which will tackle the issue of highly fragmented ICT-architecture.Author: C. Vassilakis, G. Lepouras, C. Halatsis
https://www.researchgate.net/profile/George_Samaras2/publication/228361704_Multi-channel_Delivery_of_Services-the_Road_from_eGovernment_to_mGovernment_Further_Technological_Challenges_and_Implications/links/0deec537f33cc15d16000000/Multi-channel-Delivery-of-Services-the-Road-from-eGovernment-to-mGovernment-Further-Technological-Challenges-and-Implications.pdf
Multi-channel Delivery of Services – the Road from eGovernment to mGovernment: Further Technological Challenges and Implications Panagiotis Germanakos, George …
https://publicadministration.un.org/egovkb/Portals/egovkb/Documents/un/2012-Survey/Chapter-4-Supporting-multichannel-service-delivery.pdf
75 United Nations E-Government Survey 2012 Supporting multichannel service delivery 4. Chapter Four. 4.1.1 Channel selection. As seen in fi gure 4.1, 190 countries are using web channels to deliver public services, which are by far the most common means used across United Nations Member States.
https://dl.acm.org/citation.cfm?id=1360586
Electronic service delivery in a multi-channel public sector: an assessment of the government of CanadaAuthor: Jeffrey Roy
https://www.researchgate.net/publication/222571989_Citizen_interaction_with_e-government_From_the_streets_to_servers
Citizen interaction with e-government: From the streets to servers? ... which also revolutionised e-governance administration to reach the level of multi-channel delivery of e-services for daily ...
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