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https://en.wikipedia.org/wiki/IT_service_management
A Service Desk is a primary IT function within the discipline of IT service management (ITSM) as defined by the Information Technology Infrastructure Library (ITIL). It is intended to provide a Single Point of Contact ("SPOC") to meet the communication needs of both users and IT staff, and also to satisfy both Customer and IT Provider ...
https://wiki.en.it-processmaps.com/index.php/Service_Delivery
ITIL Version: ITIL V2 → see also ITIL V3 2011 Processes. Process Objective: Service Delivery ensures that binding rules for the operative Processes are in existence. It regulates the planning, contractual and financial topics. Part of: IT Service …
https://www.bmc.com/blogs/itil-service-delivery/
Sep 06, 2019 · What is ITIL Service Delivery? September 6, 2019. 6 minute read. Joe Hertvik. ITIL service delivery occurs when an organization performs an IT service for a customer that meets two criteria: First, it should produce an outcome that the customer values. Secondly, the customer shouldn’t have to manage the outcome’s costs and risks.
https://cs.wikipedia.org/wiki/ITIL
Information Technology Infrastructure Library (ITIL) je soubor praxí prověřených konceptů a postupů, které umožňují lépe plánovat, využívat a zkvalitňovat využití informačních technologií (IT), a to jak ze strany dodavatelů IT služeb, tak i z pohledu zákazníků. Projekt vznikl ve Velké Británii v letech 1985 až 1995 a kromě Velké Británie byl využíván i v ...
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