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https://www.bmc.com/blogs/itil-service-delivery/
Sep 06, 2019 · In ITIL v3, service support and service delivery were no longer separate disciplines. ITIL v3 service delivery provided a birth-through-retirement template for the lifecycle of each service. ITIL v3 is the more established framework that is widely used today, at least until the IT world moves to ITIL v4, which was introduced in spring 2019.
https://www.itil-docs.com/itil-service-delivery-difference-between-it-service-delivery-it-service-support/
Jul 23, 2018 · IT Service Delivery: IT Service support focuses on providing day to day support in IT operational environment. IT Service delivery focuses on planning and designing the IT infrastructure services. Processes involved in service support are Incident management, problem management, change management, release management, configuration management.
https://www.itiltraining.com/blog/2019/03/25/service-delivery-explained/
What are ITIL and IT service delivery? Let’s start with an explanation of what ITIL is. The Information Technology Infrastructure Library, or ITIL, is a set of best practices used to create and improve ITSM, or IT Service Management, processes in an organization. ITSM goes beyond IT support.
https://www.informit.com/articles/article.aspx?p=175932&seqNum=172
For Service Support, this interface is known as customer-facing because delivery processes such as service level management and financial management primarily involve customers rather than users. In ITIL parlance, users are the individuals who use IT services day in and day out, while customers are normally the managers of those users.
https://www.itpreneurs.com/course/itil-4-specialist-create-deliver-and-support/
The ITIL® 4 Specialist: Create, Deliver and Support module focuses on the integration of different value streams and activities to create, deliver and support IT-enabled products and services whilst also covering supporting practices, methods, and tools.
http://anticlue.net/archives/000697.htm
Below is a quick memory aid for the functions and processes involved in ITIL service support and service delivery. Service support Service support describes the day-to-day operation and support of IT services. It includes the service desk function as well as the following five processes: Service desk – The service desk function is the single point of contact between users and IT service management. …
https://www.helpsystems.com/solutions/automation/service-support-itil-version-2
ITIL Service Support. Service Support is one of two disciplines comprising IT Service Management. It encompasses the support processes necessary to ensure service quality. These processes manage problems and changes in the IT Infrastructure and are more control-oriented than technical in nature.
https://wiki.en.it-processmaps.com/index.php/Service_Delivery
ITIL Version: ITIL V2 → see also ITIL V3 2011 Processes. Process Objective: Service Delivery ensures that binding rules for the operative Processes are in existence. It regulates the …
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