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https://www.bmc.com/blogs/itil-service-delivery/
Sep 06, 2019 · In ITIL v3, service support and service delivery were no longer separate disciplines. ITIL v3 service delivery provided a birth-through-retirement template for the lifecycle of each service. ITIL v3 is the more established framework that is widely used today, at least until the IT world moves to ITIL v4, which was introduced in spring 2019.
https://www.itil-docs.com/itil-service-delivery-difference-between-it-service-delivery-it-service-support/
Jul 23, 2018 · ITIL Service Delivery Difference Between IT Service Delivery & IT Service Support Service Delivery Service delivery has a specific definition and prominence in ITIL v2, focusing on the long-term aspects of IT services like Financial Management, Availability Management, Capacity Management, Service Level Management, and IT Service Continuity Management.
https://www.itiltraining.com/blog/2019/03/25/service-delivery-explained/
The Information Technology Infrastructure Library, or ITIL, is a set of best practices used to create and improve ITSM, or IT Service Management, processes in an organization. ITSM goes beyond IT support. Today, it’s much more than that, encompassing all the “services” that IT provides,...
https://www.informit.com/articles/article.aspx?p=175932&seqNum=172
For Service Support, this interface is known as customer-facing because delivery processes such as service level management and financial management primarily involve customers rather than users. In ITIL parlance, users are the individuals who use IT services day in and day out, while customers are normally the managers of those users.
https://www.helpsystems.com/solutions/automation/service-support-itil-version-2
ITIL Service Support. Service Support is one of two disciplines comprising IT Service Management. It encompasses the support processes necessary to ensure service quality. These processes manage problems and changes in the IT Infrastructure and are more control-oriented than technical in nature.
https://wiki.en.it-processmaps.com/index.php/Service_Delivery
Overview of Service Delivery, ITIL V2 Service Level Management Process Objective: Service Level Management has the tasks of maintaining the IT Organization's Service Catalogue and reaching binding agreements for internal and external Service Performances.
https://wiki.en.it-processmaps.com/index.php/Service_Support
ITIL Version: ITIL V2 → see also ITIL V3 2011 Processes. Process Objective: Service Support provides all operative Processes necessary for the handling of Service interruptions and for the implementation of Changes; the availability of the IT Services is thereby guaranteed.
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