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https://opendocs.ids.ac.uk/opendocs/bitstream/handle/20.500.12413/9731/Improving%20Service%20Delivery%20in%20the%20Financial%20Sector%20A%20Case%20Study.pdf?sequence=1
Service delivery was slow due to procedures as well as poorly motivated and inattentive staff. There was a culture of blame with managers blaming poor service ... Financial service institutions need to review their service delivery and find ways of addressing customer
http://www.lifesciencesite.com/lsj/life1003/018_B01134life1003_108_117.pdf
Service delivery in Higher Education (HE): A comparative study between public and private universities Kazi Enamul Hoque1. Ahmad Zabidi Abdul Razak2, Mosa. Fatema Zohora3 Faculty of Education,University of Malaya, 50603, Kuala Lumpur, Malaysia 1Corresponding Author:[email protected]
https://www.socialsolutions.com/blog/improving-service-delivery-in-public-sector-organizations/
Improving service delivery in public sector organizations, in many ways, is a Catch-22. With the sector changing so rapidly, it’s difficult to design and implement a service delivery process before pieces of the puzzle start to shift. Additionally, focusing efforts on improving service delivery sometimes seems like it requires shifting ...
http://siteresources.worldbank.org/PSGLP/Resources/PublicServiceDelivery.pdf
vides conceptual and practical guidance on alternative service delivery frameworks for extending the reach and access of public services.The series also covers safeguards for the protection of the poor,women,minorities and other disadvantaged groups; strengthening institutional arrangements for
https://repository.up.ac.za/bitstream/handle/2263/3916/Crous_Service(2004).pdf?sequence=1&isAllowed=y
Governing institutions thus deliver services because citizens are unable to satisfy all their own needs and the activities of public administration are the logical consequences of the practice of service delivery from the earliest times. 574 Journal of Public Administration † Vol 39 no 4.1 † November 2004 SERVICE DELIVERY IN THE SOUTH AFRICAN
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