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https://www.replicon.com/blog/5-ways-improve-service-delivery-organization/
Apr 04, 2017 · In general, service delivery automation is high return and low risk, and more and more service organizations are finding ways to cut costs and provide a simpler customer experience by reducing human involvement.
https://www.connectwise.com/blog/business-growth/simple-steps-to-improving-your-service-delivery
Rather than customers contacting service teams directly, always guide requests to the help desk, so they can be processed on a service ticket. Channel your clients. Create well-defined and easy-to-follow contact channels between your customers and service delivery teams to control processes and account accurately for time.
http://www.nebhands.nebraska.edu/files/Using%20Technology%20to%20Improve%20Service%20Delivery.pdf
Using Technology to Improve Service Delivery Here are some examples of areas in which technology improves the delivery of services. 1 a) Track essential data accurately, easier, faster and more consistently Computers can count and tally information much quicker and more accurately than a person
https://bizfluent.com/about-5341221-technology-improve-customer-service.html
The most important role of technology in customer service is that it helps to increase the speed of customer interactions. Customers no longer need to wait on hold on the phone to speak with a representative. Instead, live chat on company websites enables organizations to help customers as soon as they show interest.
https://www.researchgate.net/publication/323812665_IMPROVING_SERVICE_DELIVERY_THROUGH_INFORMATION_AND_COMMUNICATION_TECHNOLOGY_IN_THE_NIGERIAN_MANUFACTURING_INDUSTRY
It was recommended that employees have to acquire skills on how to use fax machines, computers, and communication software in order to offer efficient services. ... improve service delivery ...
https://www.inc.com/guides/cust_tech/20909.html
Customer Service Technology There are a few major areas in which technology now is able to help provide key advantages to businesses in engendering customer loyalty by improving customer service ...
https://www.ipa.ie/_fileUpload/Documents/CPMR_DP_7_Improving_PublicService_Delivery.pdf
Improving Public Service Delivery Part One: Background and Overview 1.1 Structure of the paper This discussion paper comprises ten linked parts. These are as follows: After summarising the paper's structure, Part One outlines the scope of the current study, its purposeand terms of reference.
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