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https://www.researchgate.net/publication/262352156_Use_of_ICT_in_the_public_service_delivery_the_Malaysian_experience
The vision of the Malaysian e-Government initiative which was formulated and launched in 1997 is to transform the public sector service delivery through the use of IT and multimedia.
https://www.researchgate.net/publication/228634627_ICT_in_the_context_of_public_sector_service_delivery_A_Malaysian_perpective
Essentially our findings suggests that apart from technical considerations, the true value potential of ICT utilization in the context of public sector delivery in Malaysia is contingent upon ...
https://www.igi-global.com/article/e-government-and-transformation-of-service-delivery-in-malaysia/122571
Malaysia has followed the global trend and adopted e-government in order to improve governance and service delivery on the one hand and to foster national developmental goals on the other. Although Malaysia’s journey towards ‘knowledge economy’ began with the unveiling of the Vision 2020 in 1991, it was the establishment of the Multimedia Super Corridor (MSC) in 1996 that spurred the ICT adoption …Author: Noore Alam Siddiquee, Mohd. Zin Mohamed
http://wseas.us/e-library/transactions/systems/2009/29-281.pdf
2 ICT Landscape in Malaysia. The public sector in Malaysia is going through period of rapid change. The government’s leading role in spearheading the surge forward into the information rich digital age has compelled the public sector to lead the way [4][8][9][11][15].
http://mip.umy.ac.id/wp-content/uploads/2017/03/Open-Government.pdf
Open Government and the Role of ICT for a Better Public Services: The Case of E-Government In Malaysia. ... nd public service delivery. E–Government Development Index - Top 10 Countries Country Index ... A further threat to the successful implementation of e-government in Malaysia comprisesthe flagship applications and
https://www.academia.edu/978258/Use_of_ICT_in_the_public_service_delivery_the_Malaysian_experience
Use of ICT in the public service delivery: the Malaysian experience
http://www.ipedr.com/vol48/005-CHHSS2012-A00021.pdf
E-Land is a further flagship of e-government, and was initiated by the Ministry of Natural Resources and Environment (MAMPU 2009). It is monitored by MAMPU, and aims to develop an integrated, comprehensive and user-friendly land management and administration system to enhance the speed and quality of public service delivery.
http://eprints.um.edu.my/10902/1/9__What_We_Have_%26_Have%2DNot_e%2DGovernment_In_Malaysia.pdf
As mentioned earlier, there are also three levels of e-Government delivery in Malaysia. These settings provide the connection between government and other sectors of the state. The e-Government settings are; government-to- government (G2G), government to citizen (G2C) and government …
https://www.malaysia.gov.my/portal/content/130
The Public Sector ICT Strategic Plan (PSICTSA) is a 5-year plan that outlines the strategic direction of the implementation of ICT practices and policies in the public sector. This strategic plan emphasises the consolidation of efficiency and service effectiveness that enables a high-impact delivery system.
https://www.malaysia.gov.my/portal/content/209
c) To spearhead the ICT acculturation in the Public Sector’s Delivery System by: • aligning of the direction for the public sector’s ICT programmes in accordance with the National ICT Policy. d) To spearhead innovation through the implementation of the Government’s ICT electronic, infrastructure and security measures by:
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