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https://bizfluent.com/about-6747061-importance-communication-customer-service.html
Communication is not just part of customer service; it is the most important part of customer service. That is because good customer service requires listening to a customer's needs and then telling her how you plan to meet those needs — in other words, communicating with your customer.
https://corp.yonyx.com/customer-service/importance-of-effective-communication-in-serving-customers/
May 04, 2017 · There is no doubt about the importance of effective communication in modern business domains. Communication can be in the form of speaking, writing, or body language. In the world of business, effective communication is a lynchpin in many areas including customer service, because the business that communicates better can win more customers.
https://study.com/academy/lesson/the-importance-of-good-communication-with-customers.html
You also need to employ empathetic listening in your customer service setting. Excellent communication skills are important because communicating in this way shows customers that you understand ...
https://www.myperfectresume.com/how-to/interview-tips/define-excellent-customer-service
There are certain interview questions that are quite common to ask during an interview. If you’re applying for a position in customer service- you may likely be asked to “define excellent customer service.” This question may also come up in other forms- such as “what makes customer service truly exceptional and effective?” What does it […]
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