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https://www.researchgate.net/publication/253240244_Strategies_to_improve_service_delivery_in_local_authorities
This study sought to identify the causes of poor service delivery and the strategies to improve service delivery in local authorities using the case of Kajiado Local Authority. ... municipalities ...
https://repository.up.ac.za/bitstream/handle/2263/30097/16chapter16.pdf?sequence=17
obligations.5 In order to enhance service delivery, almost all municipalities have wide-ranging options. Most prominent, however, is the need to assess and plan strategically for the most appropriate and effective forms of service delivery mechanisms within each particular municipal area. Municipal
http://www.ngopulse.org/press-release/five-ways-municipalities-can-enhance-service-delivery-through-data-optimisation
Nov 20, 2017 · Delivery of free basic services to indigent people remains an ongoing challenge for South African municipalities. According to Paul Smith, Local Government Support at Kagiso Trust, this may be attributed to poor data management, which impacts on all aspects of functioning, from customer management to revenue collection. Here, Smith outlines how data optimisation can help improve …
https://www.etu.org.za/toolbox/docs/localgov/munservice.html
Improved financial planning will help find the best possible ways to use available funds. Better technical skills will improve delivery of a particular municipal service. Corporatisation. In some cases a municipality can improve the delivery of a service by corporatising it -that is by creating a municipal company that will provide the service.
https://www.esri.com/about/newsroom/arcnews/improving-service-delivery-and-collaboration-in-south-africa/
Improving Service Delivery and Collaboration in South Africa Highlights Using ArcGIS for Server, the Corporate GIS unit has made its data available to all local municipalities through a web portal.
https://www.kagiso.co.za/2017/11/17/improving-service-delivery/
Kagiso Trust develops tool to improve service delivery The Kagiso Trust has unveiled a web-based tool that can help municipalities improve service delivery. Paul Smith, Local Government Support at Kagiso Trust, said the Kagiso Data Optimisation System (K’DOS), helps municipalities validate their customer data and improve billing accuracy.
https://www.kagiso.co.za/2018/05/10/service-delivery/
May 10, 2018 · According to Paul Smith, Local Government Support at Kagiso Trust, this may be attributed to poor data management, which impacts on all aspects of functioning, from customer management to revenue collection. Here, Smith outlines how data optimisation can help improve service delivery to the country’s poorest households. 1.
https://www.replicon.com/blog/5-ways-improve-service-delivery-organization/
Apr 04, 2017 · While implementation, system details, and service management are all important, perhaps the best way to distinguish your business is to foster strong customer relationships based on the quality of your service. Below we outline a few ways to drive growth in your company by re-committing to exceptional service delivery:
https://www.researchgate.net/publication/332244786_Public_service_delivery_in_South_Africa_The_political_influence_at_local_government_level
This paper analyses poor service delivery at local government level, which is attributed to the politicisation of administrative components in municipalities, resulting in poor local governance.
http://www.sti4shs.co.za/sites/default/files/events/conferences/presentations/Technology%20Innovations%20to%20Improve%20Service%20Delivery%20-%20A%20Case%20Study%20of%20the%20IPRDP%20%28Tshepang%20Mosiea%29.pdf
using technology and innovations to improve service delivery in municipalities and rural areas, based on the Innovation Partnership for Rural Development Programme (IPRDP) case study. The paper argues that the lack of coordination of policy instruments from various stakeholders remains
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