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https://csbcorrespondent.com/blog/6-steps-we-are-using-improve-our-bank%E2%80%99s-customer-service-delivery
Aug 19, 2014 · At CenterState, we, like many banks are undergoing a customer experience improvement initiative. This is our attempt to make customer service more than just talk and to move it into the realm of strategy. While we are not there yet, we are making progress and have started to work on key areas. One thing that helped us get moving is understanding the six steps to improve performance. For other ...
https://bizfluent.com/how-6209266-improve-customer-service-banks.html
Notify present and new customers of your continued commitment to helping with any service concerns by posting signs in bank windows, drive-through areas and in on-hold phone messages. The signs can be as simple as a short slogan thanking the customer for their business and a telephone number for customer service assistance.
https://opendocs.ids.ac.uk/opendocs/bitstream/handle/20.500.12413/9731/Improving%20Service%20Delivery%20in%20the%20Financial%20Sector%20A%20Case%20Study.pdf?sequence=1
Banks in particular need to provide better signage and orientation for customers. Taking steps to improve the moral and skills of staff will also improve service delivery as will managers taking responsibility for the quality of service provision. Recommendations
https://www.connectwise.com/blog/business-growth/simple-steps-to-improving-your-service-delivery
Rather than customers contacting service teams directly, always guide requests to the help desk, so they can be processed on a service ticket. Channel your clients. Create well-defined and easy-to-follow contact channels between your customers and service delivery teams to control processes and account accurately for time.
https://www.bai.org/banking-strategies/article-detail/improving-customer-service-in-the-branch
Mar 18, 2013 · For branch management that doesn’t possess sophisticated technology to analyze traffic trends and make accurate schedule forecasts, it often seems that the easiest way to improve customer service is to add more staff. While having more staff available during peak periods can reduce wait times, there is no guarantee it will.
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