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https://www.replicon.com/blog/5-ways-improve-service-delivery-organization/
Apr 04, 2017 · While implementation, system details, and service management are all important, perhaps the best way to distinguish your business is to foster strong customer relationships based on the quality of your service. Below we outline a few ways to drive growth in your company by re-committing to exceptional service delivery:
https://www.is.co.za/blog/articles/information-technology-can-transform-service-delivery-in-sa-tofu/
In turn, we expect the same quality of service from government. The challenge is that our government can’t simply implement new systems. Lack of resources to scale services are a challenge, but by implementing an e-delivery strategy to many government services the technology will help them scale to deliver to a larger audience.
http://www.engineeringnews.co.za/article/using-technology-to-improve-service-delivery-2002-11-04
Although an ambitious goal, Engineering News can report that government has some clear-cut ideas on how to use information technology to improve service delivery in the country.
https://www.socialsolutions.com/blog/improving-service-delivery-in-public-sector-organizations/
Improving service delivery in public sector organizations, in many ways, is a Catch-22. With the sector changing so rapidly, it’s difficult to design and implement a service delivery process before pieces of the puzzle start to shift. Additionally, focusing efforts on improving service delivery sometimes seems like it requires shifting critical resources away from actually delivering the services our organizations were created to provide.
https://www.gcis.gov.za/newsroom/media-releases/government-uses-technology-improve-service-delivery
Nov 02, 2016 · “Government believes that an informed and participative citizenry is vital to strengthening democracy and this can be achieved through utilizing technology to improve service delivery…
https://www.doh.wa.gov/Portals/1/Documents/1000/PMC-ImproveServiceDeliveryLeanSixSigmaReport.pdf
6 IBM Center for The Business of government IMPRovIng SeRvICe deLIveRy In goveRnMenT WITH Lean SIx SIgMa e x e C U T I v e S U M M a R y Lean Six Sigma provides a means to improve the delivery of services using a disciplined, project-basedFile Size: 766KB
https://www.researchgate.net/publication/323812665_IMPROVING_SERVICE_DELIVERY_THROUGH_INFORMATION_AND_COMMUNICATION_TECHNOLOGY_IN_THE_NIGERIAN_MANUFACTURING_INDUSTRY
The government should give priority to the strategies that will increase the grounds for an effective and transparent public service delivery that gets every day closer to citizens of Nigeria at ...
https://www.connectwise.com/blog/business-growth/simple-steps-to-improving-your-service-delivery
Rather than customers contacting service teams directly, always guide requests to the help desk, so they can be processed on a service ticket. Channel your clients. Create well-defined and easy-to-follow contact channels between your customers and service delivery teams to control processes and account accurately for time.
http://digitalcommons.ilr.cornell.edu/cgi/viewcontent.cgi?article=1368&context=intl
education, and provision of subsidized food. Cases on electronic delivery of government services, such as. providing certificates and licenses to rural populations, which in turn provide entitlements to the poor for. subsidized food, fertilizer, and health services are also included.
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