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https://www.talkdesk.com/blog/empathy-excellent-customer-service/
Apr 28, 2016 · Empathy is so important that we have an overarching societal value that we call the Golden Rule. So wouldn’t you expect empathy to be at the core of every company’s customer service strategy? You might like to think so, but I would challenge you to consider how many customer service interactions you’ve personally experienced where you felt like the agent really connected with you.
https://www.innovations.harvard.edu/blog/embedding-empathy-service-delivery-national-scale-observations-bangladesh-a2i
May 01, 2017 · Empathy is a complex yet profoundly powerful tool that can be used to improve the delivery of public services, but often it’s the public-service sector that struggles to be flexible enough to build it into their practices. The Prime Minister’s Office in Bangladesh, however, has exemplified one path to embedding empathy in its operations.
https://digitalcommons.odu.edu/cgi/viewcontent.cgi?article=1024&context=chs_pubs
service professional should demonstrate a proficient use of basic empathy to help piece together an accurate picture of the client’s needs. Basic empathy can be utilized in a variety of direct service settings. For example, a caseworker may receive a referral to work with a client who is currently homeless. The client discloses thatAuthor: Hannah B. Bayne, Cassandra G. Pusateri, Lashauna Dean-Nganga
https://study.com/academy/lesson/empathy-in-customer-service.html
In customer service, empathy means that you are able to connect with and affirm a customer's feelings, even if you are unable to resolve the problem. Providing empathy in customer service means that you allow the customer to feel heard by acknowledging their …
https://www.insightsquared.com/blog/empathy-the-must-have-skill-for-all-customer-service-reps/
Empathy Is Teachable. Some people are naturally more empathetic than others, and it’s absolutely something you should hire for in customer service. However, it is also teachable. Since empathy ultimately comes from understanding another person’s experience, the easiest way for a rep to develop empathy is to use the product. Focus groups, customer visits, or customer on-sites are also great …
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