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http://www.iiisci.org/journal/CV$/sci/pdfs/QP476DK.pdf
channel for citizen-centered service delivery. This paper investigated e-government within the developing country context of South Africa. We used the interpretive paradigm primarily because we wanted to increase our understanding of the phenomenon of e-government for public service delivery within the local South African context.
http://researchspace.csir.co.za/dspace/bitstream/handle/10204/966/Farelo_2006_D.pdf;sequence=1
E-government : the application of IT intra-governmental operations (Government to government or G2G) E-service : the application of IT to transform the delivery of public services (Government to Citizens or G2C) E-business : the application of IT to operations performed by government in the manner of G2B transactions (e.g. procurement)
http://www1.worldbank.org/publicsector/Apresentacao.pdf
Improving Governance and Service Delivery through E-Government: the Case of Cape Verde. 2 ... ¾Balance between private service providers and state-owned dedicated institution; ... e-Government Readiness, by acting decisively on the webization component.
https://www.researchgate.net/publication/242562043_E-Government_and_Public_Service_Delivery_Enabling_ICT_to_put_People_First_-_A_Case_Study_from_South_Africa
It is recommended that a resource and capacity survey is necessary in all the offices to identify shortcomings in the system in order to improve service delivery. Failing this, e-government ...
http://www.oecd.org/gov/digital-government/denmark-efficiente-governmentforsmarterpublicservicedelivery.htm
Data and research on public sector innovation and e-government including government performance, online public service delivery, ICTs, good governance principles, open data, open government data (OGD), Denmark is at the forefront of efforts made by countries around the world to provide and use online services and to boost a more efficient and effective public sector.
https://www.academia.edu/8739628/E-governance_and_Public_Service_Delivery_in_a_Developing_Country_Nigeria
The benefits of e-Government cannot be overemphasised as this system of Government has been tested and is trusted in various countries around the world. The introduction of e-Governance has brought the Government closer to the people, so much so that
http://insidepolitics.org/egovtreport00.html
Since e-government is still in its infancy, it is a perfect time to measure the extent of web service delivery and compare differences that exist across the 50 states and between the state and federal governments. In this report, we review the current condition of e-government.
https://www.mckinsey.com/industries/public-sector/our-insights/implementing-a-citizen-centric-approach-to-delivering-government-services
Jul 01, 2015 · But some government agencies—including at the local, state, and federal levels—have successfully implemented a customer-centric approach to service design and delivery. This article draws on their experiences to illustrate the four elements of implementing transformation efforts aimed at increasing citizen satisfaction and reducing costs. 3
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