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https://onlinelibrary.wiley.com/doi/abs/10.1111/j.1540-6210.2004.00343.x
Using both Web site content as well as public assessments, I argue that, in some respects, the e‐government revolution has fallen short of its potential to transform service delivery and public trust in government. It does, however, have the possibility of enhancing democratic responsiveness and boosting beliefs that government is effective.Author: Darrell M. West
https://dl.acm.org/citation.cfm?id=2729695
Since the 1990s e-government has been a leading feature of public sector reform in Malaysia. As elsewhere around the world, at the core Malaysia's e-government agenda is the desire to reinvent governance and service delivery so as to realize national developmental goals.Author: Noore Alam Siddiquee, Mohd. Zin Mohamed
https://www.emerald.com/insight/content/doi/10.1108/TG-09-2015-0039/full/html
Aug 15, 2016 · Since 2009, e-government has been high on governmental agenda in Bangladesh. Seen as a vehicle for improving governance and service delivery, it is also presented as a key to fighting poverty and achieving the millennium development goals. Thus, the goals of e-government remain broad and ambitious. Can a developing country such as Bangladesh realize its e-government vision?Author: Noore Alam Siddiquee
http://insidepolitics.org/WestEgovtPAR.pdf
E-Government and the Transformation of Service Delivery and Citizen Attitudes The impact of new technology on public-sector service delivery and citizens’ attitudes about gov-ernment has long been debated by political observers. This article assesses the consequences of e-government for service delivery, democratic responsiveness, and public ...
https://www.semanticscholar.org/paper/E-Government-and-the-Transformation-of-Service-and-West/b30218d3305a80dd0fd799961b5f4f892ef02ada
The impact of new technology on public-sector service delivery and citizens' attitudes about government has long been debated by political observers. This article assesses the consequences ofe-government for service delivery, democratic responsiveness, and public attitudes over the last three years. Research examines the content of e-government to investigate whether it is taking advantage of ...
http://www.iiisci.org/journal/CV$/sci/pdfs/QP476DK.pdf
transformation in service delivery is better comprehended on the reflection that South Africa has only been a democratic country since 1994. 14 years is arguably a short time to expect transformation. The path of service delivery transformation formally began in 1995 with the release of the White Paper on the Transformation of Public Service [4].
http://researchspace.csir.co.za/dspace/bitstream/handle/10204/966/Farelo_2006_D.pdf;sequence=1
functions as well as serving business and citizens is core to their strategy. E-Government is part of Public Service transformation guided by the principle of public service for all and Batho Pele. Recognising that this transformation is not easy, government has identified the
https://www.researchgate.net/publication/227723255_E-Government_and_the_Transformation_of_Service_Delivery_and_Citizen_Attitudes
E‐Government and the Transformation of Service Delivery and Citizen Attitudes Article in Public Administration Review 64(1):15 - 27 · February 2004 with 317 Reads How we measure 'reads'
https://www.igi-global.com/article/e-government-and-transformation-of-service-delivery-in-malaysia/122571
E-Government and Transformation of Service Delivery in Malaysia: 10.4018/ijpada.2015070103: Since the 1990s e-government has been a leading feature of public sector reform in Malaysia. As elsewhere around the world, at the core Malaysia'sAuthor: Noore Alam Siddiquee, Mohd. Zin Mohamed
https://www.researchgate.net/publication/308199120_E-government_and_transformation_of_service_delivery_in_developing_countries_The_Bangladesh_experience_and_lessons
Purpose Since 2009, e-government has been high on governmental agenda in Bangladesh. Seen as a vehicle for improving governance and service delivery, it is also presented as a key to fighting ...Author: Noore Alam Siddiquee
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