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https://onlinelibrary.wiley.com/doi/abs/10.1111/j.1540-6210.2004.00343.x
The impact of new technology on public‐sector service delivery and citizens' attitudes about government has long been debated by political observers. This article assesses the consequences ofe‐government for service delivery, democratic responsiveness, and public attitudes …Author: Darrell M. West
https://www.researchgate.net/publication/227723255_E-Government_and_the_Transformation_of_Service_Delivery_and_Citizen_Attitudes
The provision of government services via online channels to promote service access and delivery to citizens, businesses, and other stakeholders is achievable through electronic government...
https://www.argudenacademy.org/en/library/e-government-and-the-transformation-of-service-delivery-and-citizen-attitudes
E-Government and the Transformation of Service Delivery and Citizen Attitudes The impact of new technology on public-sector service delivery and citizens' attitudes about government has long been debated by political observers.
http://insidepolitics.org/WestEgovtPAR.pdf
E-Government and the Transformation of Service Delivery and Citizen Attitudes The impact of new technology on public-sector service delivery and citizens’ attitudes about gov-ernment has long been debated by political observers. This article assesses the consequences of e-government for service delivery, democratic responsiveness, and public attitudes over the last three years.
https://core.ac.uk/display/79828031
In addition, a national public opinion survey examines the ability of e-government to influence citizens ’ views about government and their confidence in the effectiveness of service delivery. Using both Web site content as well as public assessments, I argue that, in some respects, the e-government revolution has fallen short of its potential to trans-form service delivery and public trust in government.Author: Darrell M. West
https://www.semanticscholar.org/paper/E-Government-and-the-Transformation-of-Service-and-West/b30218d3305a80dd0fd799961b5f4f892ef02ada
In addition, a national public opinion survey examines the ability of e-government to influence citizens' views about government and their confidence in the effectiveness of service delivery. Using both Web site content as well as public assessments, I argue that, in some respects, the e-government revolution has fallen short of its potential to transform service delivery and public trust in government.
https://www.academia.edu/2259806/E_Government_and_the_Transformation_of_Service_Delivery_and_Citizen_Attitudes
E‐Government and the Transformation of Service Delivery and Citizen Attitudes
https://dl.acm.org/citation.cfm?id=2729695
Zin Mohamed, E-Government and Transformation of Service Delivery in Malaysia, International Journal of Public Administration in the Digital Age, v.2 n.3, p.45-60, July 2015 INDEX TERMS Index Terms are not availableAuthor: Noore Alam Siddiquee, Mohd. Zin Mohamed
https://scialert.net/fulltext/?doi=itj.2012.1544.1552
Government decisions about the speed of e-government adoption must identify the public or citizen as ultimate governed and governor. As the ultimate governed, public will be most affected as technology transforms service delivery, participation and information dissemination.
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