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https://www.bbc.co.uk/news/10560466
Jul 09, 2010 · A customer returning goods within seven working days is entitled to a full refund and the initial delivery charge, under the Distance Selling Regulations.
https://forums.moneysavingexpert.com/discussion/4067917/distance-selling-regulations-refund-of-delivery-charges
Jul 12, 2012 · The DSRs require you to refund any money paid by or on behalf of the consumer in relation to the contract to the person who made the payment. This means the full price of the goods, or deposit or prepayment made, including the cost of delivery. The essence of distance selling is that consumers buy from home and receive goods at home.
https://www.which.co.uk/consumer-rights/regulation/distance-selling-regulations
Delivery The Distance Selling Regulations say that goods must be delivered within the time frame you agree with the seller. If no time frame is agreed, the seller has 30 days from the day after they receive your order to deliver your goods. What should you get back if you cancelled?
https://www.moneysavingexpert.com/news/2016/03/revealed-13-major-stores-web-return-rights-are-wrong/
Its site says "The original shipping charge is not refunded" but the law says the retailer must give you the delivery charge back. Liberty – it also hasn't responded. Its site says returns must be "within 14 days of receipt" – again, the law is you've 14 days after an item's delivered to cancel, then 14 days to return it.
https://whatconsumer.co.uk/mail-order-your-right-to-cancel/
One of the most important implications of the distance selling regulations is a seven day cooling off period during which you have the right to cancel and get a full refund. In reality, it is more than seven days, because it starts at the point at which contracts are concluded, and ends seven working days after the day on which the goods have actually been delivered.
https://whatconsumer.co.uk/returns-and-refunds/
The supplier must also refund any delivery charges paid by you, and any other costs related to the contract. Refunds must be made within 30 days from cancellation, whether or not the goods have been sent back. Any related credit agreements will also cease to exist.
https://www.which.co.uk/consumer-rights/advice/i-want-to-return-something-bought-online
Your refund for the goods and standard delivery cost must be paid within 14 calendar days after returning the goods, or evidence that they were returned. If the retailer has offered to collect the goods, it should refund you 14 days from the date you informed it you wanted to cancel the contract.
https://www.gov.uk/accepting-returns-and-giving-refunds
Sales of this kind are known as ‘distance selling’. You must offer a refund to customers if they’ve told you within 14 days of receiving their goods that they want to cancel. They have another 14 days to return the goods once they’ve told you. You must refund the customer within 14 …
https://www.gov.uk/online-and-distance-selling-for-businesses
Distance selling. You must provide certain information if you’re selling goods or services through digital TV, by mail order or by phone or text message. This is called distance selling. If you don’t follow the rules you could be made to provide the goods or services as agreed, pay compensation or be given an unlimited fine or a prison sentence.
https://www.which.co.uk/consumer-rights/l/returns-and-refunds
We tell you when you're entitled to a refund and what you can do if your goods are faulty. I want to return something bought online If you bought goods online, the Consumer Contracts Regulations - which replaced the Distance Selling Regulations - give you additional rights to return an item.
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