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https://www.which.co.uk/consumer-rights/l/delivery-rights
Delivery rights If you’ve had a damaged delivery or it didn’t arrive at all, your rights are protected by the Consumer Rights Act and the Consumer Contracts Regulations. Our guides can help you make a …
https://www.moneysavingexpert.com/shopping/consumer-rights-refunds-exchange/
Even if the item's second-hand or reduced, it doesn't mean you get second-rate consumer rights, except where the seller pointed out the specific problems before you bought. The same consumer rights rules apply to second-hand and sale goods from shops. They must be of satisfactory quality and, if they're faulty, you can return them.
https://www.which.co.uk/consumer-rights/regulation/consumer-rights-act
The Consumer Rights Act 2015. The Consumer Rights Act 2015 became law on 1 October 2015, replacing three major pieces of consumer legislation - the Sale of Goods Act, Unfair Terms in Consumer Contracts Regulations, and the Supply of Goods and Services Act.
https://www.moneysavingexpert.com/shopping/delivery-rights/
But if you do have decent proof, you'd have the same rights as with any other delivery problems. For example, if there were 10 people in the house when the deliverer claimed they rang your doorbell and none of them heard a thing, you've a stronger case to back up your compensation claim. ... It adds to your consumer rights.
https://www.citizensadvice.org.uk/consumer/
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https://www.consumerprotection.govt.nz/general-help/common-consumer-issues/delivery-issues/
Consumer Guarantees Act. Under the Consumer Guarantees Act (CGA), you have rights: if the delivery service doesn’t carry out its duties with reasonable skill or care; for lost or damaged deliveries (if you contract the carrier yourself, only intentional damage is covered)
https://www.theguardian.com/money/2018/sep/09/online-orders-complaints-delivery-compensation
Sep 09, 2018 · These problems affect around two-thirds of online shoppers every year, according to Citizens Advice. ... it pays to know your legal rights, ... Consumer disputes …
https://www.citizensadvice.org.uk/Global/CitizensAdvice/Post%20and%20Telecoms/Consumer%20Rights%20for%20Parcels%20Delivery%20-%20Final%20Report.pdf
In this study of consumer rights for parcel deliveries for Citizens Advice, we analyse existing consumer problems and conduct a cost-benefit analysis of three proposed policy options to alleviate consumer problems in the ecommerce parcel delivery sector.
https://www.accc.gov.au/consumers/consumer-rights-guarantees
The Australian Consumer Law sets out consumer rights that are called consumer guarantees. These include your rights to a repair, replacement or refund as well as compensation for damages and loss and being able to cancel a faulty service.
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