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https://www.citizensadvice.org.uk/Global/CitizensAdvice/Post%20and%20Telecoms/Consumer%20Rights%20for%20Parcels%20Delivery%20-%20Final%20Report.pdf
Consumer Problems with Parcel Deliveries - 20 -. Figure 2.15: Impact of the parcel delivery problem on consumers. Note: Base = 1,383 (consumers who reported at least one problem in the past 12 months). The numbers do not add up to 100 per cent as the consumers could choose multiple options.
https://www.which.co.uk/consumer-rights/l/delivery-rights
Delivery rights. If you’ve had a damaged delivery or it didn’t arrive at all, your rights are protected by the Consumer Rights Act and the Consumer Contracts Regulations. Our …
https://www.moneysavingexpert.com/shopping/consumer-rights-refunds-exchange/
If they do, they can be considered unfair under Part 2 of the Consumer Rights Act 2015. There's no better case to illustrate the issue of unfair contract terms than the Bank Charges campaign. Here, a major legal battle went through the UK courts to try to determine whether it was fair for the banks to have been levying charges on consumers of up to £39 for a breach of overdraft.
https://www.moneysavingexpert.com/shopping/delivery-rights/
If you ordered online or on the phone, under the Consumer Contracts Regulations you have the right to cancel an order within 14 calendar days and get a full refund, though you may need to pay return delivery costs. You have this right even if an item is delivered on time - but it can be a handy way of getting your money back if you got the delivery late.
https://www.ibblaw.co.uk/insights/blog/consumer-law-delivery-goods
If you are a trader selling goods in the course of a business to a consumer i.e. an individual not buying those goods wholly or substantially for the purpose of the consumer’s business, then certain obligations are imposed for delivery times under the Contracts (Information, Cancellation and Additional Charges) Regulations 2013 that came into force on 13 June 2013.
https://www.moneyadviceservice.org.uk/en/articles/consumer-rights-what-you-need-to-know
Delivery of purchases is covered under the Consumer Rights Act. This means the retailer is liable for getting the product safely to you, not the courier it employs. Default delivery. the retailer must deliver what you’ve ordered within 30 days, unless another time frame was agreed with them. Late delivery
https://www.ridc.org.uk/content/consumer-rights
The Consumer Rights Act covers you for services you pay for, too. The law says that a service must be provided 'with reasonable care and skill' or 'as agreed'. If it’s not, the person who provided the service must bring it into line with what was agreed with you. If they can’t set things right…
https://www.bbc.co.uk/news/10560466
Jul 09, 2010 · Next has been breaking consumer law by failing to refund delivery charges on goods bought online but then returned, a BBC investigation has found. Other mail order companies were also found giving out the wrong information about their refund policies. A customer returning goods …
https://www.which.co.uk/consumer-rights/l/returns-and-refunds
Under the Consumer Rights Act, you have the right to a return or refund if something you buy is faulty or unfit for purpose. We help you navigate the law so you're not …
https://www.which.co.uk/consumer-rights/advice/i-want-to-return-something-bought-online
The Consumer Contracts Regulations are in addition to your other legal rights. If you receive goods that are faulty and don’t do what they're supposed to, or don’t match the description given, you have the same rights under the Consumer Rights Act as you have when buying face to face.
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