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http://hosteddocs.ittoolbox.com/cjsl020209.pdf
The Issue: Assessing the Role of Captive Operations in Global Service Delivery Models Figure 1 – The Changing Face of Global Service Delivery A strategy created yesterday may not have the fl exibility to support today’s goals of revenue enhancement or …
https://www.isaca.org/resources/isaca-journal/past-issues/2014/assessing-and-managing-it-operational-and-service-delivery-risk
Hence, the assessment and management of IT operations and service delivery risk during the project life cycle assumes a great deal of importance. Designing and implementing an IT operations and service delivery risk assessment process can be embedded in the systems delivery life cycle …
https://www.mckinsey.com/~/media/mckinsey/our%20people/puneet%20chandok/mobt32_14-19_captiveoffshoring_r9.ashx
the role of advanced skills in the work done offshore. Taking captive offshoring to the next level Captive offshore operations centers could create vast value beyond traditional efficiencies. To do so, they must change their operating model. Chris Gash Puneet Chandok, Shailesh Kekre, and Sameer Khetarpal 1 Over the last six years, we
https://www.horsesforsources.com/the-evolution-of-captive-and-outsourced-delivery-models-for-business-processes-what-is-the-right-option-for-your-company
Jun 26, 2008 · However, the captive model is still a preferential delivery model for a company deciding that the support function is core to the business, or whether it prefers the support function remain in the same onshore geography, or it does not have an …
https://www2.deloitte.com/us/en/pages/operations/topics/global-business-services-and-operating-model-transformation.html
To drive sustainable value across the enterprise, start at the core: Your service delivery model. Our Service Delivery Transformation team can make the connections other miss—whether you’re focusing on global business services, shared services, or outsourcing.Occupation: Principal Global Business Services
https://openknowledge.worldbank.org/bitstream/handle/10986/27988/W17055.pdf?sequence=4&isAllowed=y
Global Challenges Facing the Rural Water Sector 1 ... Distribution of Service Delivery Models across All Countries 28 3.2. Different Segments of Rural Water Service Delivery 29 4.1. Institutional Capacity: Sector and Service Delivery Model Scores, by Country 33 ... Sustainability Assessment of Rural Water Service Delivery Models vii Tables ES.1 ...
https://www.ciosummits.com/media/solution_spotlight/IBM_SharedServices_Whitepaper.PDF
resources and integrated operations—all occurring on a global basis. In addition, transformation requires strong support from ... of leveraging service delivery models that combine internal ... Today’s shared services operating models: The engine behind enterprise transformation ...
https://www.capgemini.com/consulting-fr/wp-content/uploads/sites/31/2017/08/shared-services-centers-next-generation-capgemini_consulting.pdf
Shared Services Centers organization model has already demonstrated its benefits delivering cost efficiency, enhancing service effectiveness, increasing agility and reducing complexity. In borderless, technology-driven and ultra-competitive economies, Shared Services Centers are strategic to deliver. bottom-line results.
https://www.gartner.com/smarterwithgartner/five-characteristics-of-the-best-shared-service-centers/
These firms are careful not to get carried away and open too many physical offices, usually opting for a major global center and several minor regional centers. The leader of the SSO is responsible for all global operations and for providing consistent service to business units in all regions.
http://siteresources.worldbank.org/PSGLP/Resources/PublicServiceDelivery.pdf
resources, inefficient revenue systems, and weak delivery of vital public services. Such poor governance leads to unwelcome out-comes for access to public services by the poor and other disadvan-taged members of the society such as women, children, and minorities. In dealing with these concerns, the development assis-
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