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http://hosteddocs.ittoolbox.com/cjsl020209.pdf
The Issue: Assessing the Role of Captive Operations in Global Service Delivery Models. Figure 1 – The Changing Face of Global Service Delivery. A strategy created yesterday may not have the fl exibility to support today’s goals of revenue enhancement or capital productivity improvement.
https://www.isaca.org/resources/isaca-journal/past-issues/2014/assessing-and-managing-it-operational-and-service-delivery-risk
Hence, the assessment and management of IT operations and service delivery risk during the project life cycle assumes a great deal of importance. Designing and implementing an IT operations and service delivery risk assessment process can be embedded in the systems delivery life cycle …
https://www2.deloitte.com/us/en/pages/operations/topics/global-business-services-and-operating-model-transformation.html
To drive sustainable value across the enterprise, start at the core: Your service delivery model. Our Service Delivery Transformation team can make the connections other miss—whether you’re focusing on global business services, shared services, or outsourcing.Occupation: Principal Global Business Services
https://www.horsesforsources.com/the-evolution-of-captive-and-outsourced-delivery-models-for-business-processes-what-is-the-right-option-for-your-company
Jun 26, 2008 · However, the captive model is still a preferential delivery model for a company deciding that the support function is core to the business, or whether it prefers the support function remain in the same onshore geography, or it does not have an …
https://www.mckinsey.com/~/media/mckinsey/our%20people/puneet%20chandok/mobt32_14-19_captiveoffshoring_r9.ashx
the role of advanced skills in the work done offshore. Taking captive offshoring to the next level Captive offshore operations centers could create vast value beyond traditional efficiencies. To do so, they must change their operating model. Chris Gash Puneet Chandok, Shailesh Kekre, and Sameer Khetarpal 1 Over the last six years, we
https://www.capgemini.com/2015/08/managed-captives-outsourcing-or-combining-the-best-of-both-worlds/
Aug 21, 2015 · By definition, a managed captive service model usually refers to a set-up, wherein a company uses different levels and sources of help from the outsourcing provider, while people executing the processes remain on the payroll of the company.
http://www.euro.who.int/__data/assets/pdf_file/0010/305875/Assessing-HSD-performance-with-ACSH.pdf
Assessing health services delivery performance with ACSHs Page 1 Background The link between HSD performance and health outcomes makes a compelling case for the prioritization of the HSD function (7). While the strength of health services delivery is determined by a number of factors both within and beyond the health system, there is
https://www.capgemini.com/consulting-fr/wp-content/uploads/sites/31/2017/08/shared-services-centers-next-generation-capgemini_consulting.pdf
When coming to consolidation of Back Office Services, two options are considered : Captive SSC or Outsourcing partnership . For many companies, Shared Services Centers are evaluated at the same time as outsourcing to determine which solution fits better for Back Office Services…
https://www.gartner.com/smarterwithgartner/five-characteristics-of-the-best-shared-service-centers/
These firms are careful not to get carried away and open too many physical offices, usually opting for a major global center and several minor regional centers. The leader of the SSO is responsible for all global operations and for providing consistent service to business units in all regions.
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