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https://hbswk.hbs.edu/Pages/browse.aspx?HBSTopic=Service%20Delivery
Once viewed simply as low-cost channels for resolving customer concerns, call centers are increasingly seen as powerful service delivery mechanisms and even as generators of revenue. …
https://www.projectguru.in/role-of-customers-in-service-delivery/
Since these customers are present during the service production, customers can contribute to or detract from the successful delivery of the service and to their own satisfaction. Importance of customers in service delivery. Customer participation at some level is inevitable in service delivery.
https://www.forbes.com/sites/micahsolomon/2017/05/11/delivering-customer-service-in-healthcare-patient-satisfaction-and-the-patient-experience/
May 11, 2017 · Customer service’s analog in healthcare–variously called patient experience, patient satisfaction, PX, etc.–comes down to providing service in an environment where the goals of the customer ...
https://www.forbes.com/sites/blakemorgan/2018/03/05/customer-experience-vs-customer-service-vs-customer-care/
Mar 05, 2018 · Customer service is a vital part of the entire experience— nearly 75% of customers who leave do so because they aren’t satisfied with customer service. However, customer service and customer ...Author: Blake Morgan
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