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https://www.forbes.com/sites/micahsolomon/2017/05/11/delivering-customer-service-in-healthcare-patient-satisfaction-and-the-patient-experience/
May 11, 2017 · Customer service is challenging to deliver in any industry. The challenges multiply in a life-and-death environment such as a hospital or other healthcare institution, where comparisons to ...
https://www.forbes.com/sites/blakemorgan/2018/03/05/customer-experience-vs-customer-service-vs-customer-care/
Mar 05, 2018 · By including customer service and customer care, brands can exceed expectations and delight customers. Blake Morgan is a customer experience futurist, …Author: Blake Morgan
https://hbswk.hbs.edu/Pages/browse.aspx?HBSTopic=Service%20Delivery
Read Articles about Service Delivery- HBS Working Knowledge: The latest business management research and ideas from HBS faculty.
http://www.healthcarebusinesstech.com/hospital-customer-service/
Dec 20, 2013 · Health care is no different, and if patients aren’t happy with the level of customer service they receive from hospital staff, they won’t be quiet about it. Excellent customer service found in other industries has raised the bar for hospitals, Solomon said, so they must strive to meet the demands.
https://help.nytimes.com/hc/en-us/articles/115015385887-Contact-us
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https://www.telusinternational.com/articles/diversity-improves-customer-service/
Jul 26, 2017 · When it comes to customer care and service delivery, recruiting, retaining and engaging the best people is what will consistently drive exceptional customer experiences. And, you attract ‘the best’ by creating a culture that is welcoming, respectful and that values the contribution and worth of each and every employee.
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