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https://www.emerald.com/insight/content/doi/10.1108/02632770410547534/full/html
Jun 01, 2004 · Applies service quality theory to facilities management (FM), resulting in a more customer‐orientated approach to FM. Uses a questionnaire as the main source of data collection. Uses factor analysis to establish basic underlying concepts or dimensions. Proposes a “gap” model which makes a comparison between service quality and the level of importance that customers place on …Author: Derren Shaw, Barry Haynes
https://www.researchgate.net/publication/235285502_An_evaluation_of_customer_perception_of_FM_service_delivery
An evaluation of customer perception of FM service delivery Article (PDF Available) in Facilities 22(7/8):170-177 · June 2004 with 513 Reads How we measure 'reads'
https://www.deepdyve.com/lp/emerald-publishing/an-evaluation-of-customer-perception-of-fm-service-delivery-LYZkT0DWfQ
Jun 01, 2004 · An evaluation of customer perception of FM service delivery An evaluation of customer perception of FM service delivery Derren Shaw; Barry Haynes 2004-06-01 00:00:00 Applies service quality theory to facilities management (FM), resulting in a more customer‐orientated approach to FM. Uses a questionnaire as the main source of data collection.
http://www.ajhtl.com/uploads/7/1/6/3/7163688/article_17_vol_6__3__2017.pdf
poor efforts in services delivery and can be attributed to failure in the entire quality of service. Identifying a customer’s perception of service quality is important in order to know how to proceed in establishing a suitable feedback mechanism. In the main, developing a feedback
https://www.researchgate.net/publication/277006864_FM_Service_Delivery_and_Quality_Service_Measurement_in_Public_High_Rise_Residential_Buildings_in_Nigeria_The_Use_of_SERVQUAL_and_Satisfaction_Index
FM Service Delivery and Quality Service Measurement in Public High Rise Residential Buildings in Nigeria: The Use of SERVQUAL and Satisfaction IndexAuthor: Olusegun Olanrele
https://www.servicefutures.com/
At Service Futures, you will find the latest trends and insights for the future of service, facility management, the workplace as an experience, HRM and outsourcing. At Service Futures, you will find the latest trends and insights for the future of service, facility management, the workplace as an experience, HRM and outsourcing. ...
https://www.researchgate.net/publication/253240244_Strategies_to_improve_service_delivery_in_local_authorities
This study sought to identify the causes of poor service delivery and the strategies to improve service delivery in local authorities using the case of Kajiado Local Authority. ... evaluation. The ...
https://core.ac.uk/display/291678
An evaluation of customer perception of FM service delivery . ... and considering the feasibility of segmenting the internal customer base in relation to these service dimensions. Presents the results of a study of an internal department responsible for managing facilities across two large manufacturing sites operated by a major defence ...Author: Derren Shaw, Barry Haynes
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