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https://solvvy.com/blog/top-customer-service-benchmarks-2018/
While its importance varies by industry, NPS is a great metric to use as a benchmark because of how tightly high NPS scores are linked to customer loyalty and higher revenue.Author: Kaan Ersun
https://www.researchgate.net/publication/23745725_Best_Practice_Benchmarking_in_Financial_Services
Benchmarking is a method to achieve best practice driven by those organisations wishing to do something better, supported by technology, measured in credible frameworks and aimed at creating value ...
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