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https://www.worldcat.org/title/batho-pele-people-first-white-paper-on-transforming-public-service-delivery/oclc/123502813
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http://uir.unisa.ac.za/bitstream/handle/10500/2667/dissertation_khoza_v.pdf
The White Paper on the transformation of the public services was published in October 1997, (South Africa: 1997). This document is also known as the “Batho Pele principles, which is a Sesotho expression meaning “people first”. The White Paper sets out eight
https://sarpn.org/documents/d0000875/docs/BathoPelePolicyReviewFinalReport&Recommendations.pdf
In October 1997 the White Paper on Transforming Public Service Delivery (the Batho Pele White Paper) was introduced to put into effect the commitment of the Government to extend services to all citizens, not merely a privileged few. This commitment was first expressed in the RDP programmes and is enshrined in our Constitution and Bill of Rights.
http://www.bangladeshsociology.org/BEJS%2010.1T.L.Ngidi.pdf
effectiveness and efficiency in the South African public service has been affected. Batho Pele principles The White Paper on Transformation of the Public Service (South Africa, 1997:9) highlights the transformation priorities of government, which includes transforming service delivery to meet the basic needs, while redressing past imbalances.
https://www.readkong.com/page/an-assessment-of-the-implementation-of-batho-pele-7394171
The White Paper on Transforming Public Service Delivery, 1997, which outlines the eight Batho Pele principles, is in line with the Constitution of this country and thus has to be fully implemented by all national and provincial government departments for the purpose of improving the quality of services provided to both the internal and external ...
http://www.iiisci.org/journal/CV$/sci/pdfs/QP476DK.pdf
followed in 1997 by the White Paper on Transforming Public Service Delivery, labeled as the Batho Pele White Paper [5]. The Batho Pele White Paper specifically aimed at promoting integrated and seamless public service delivery. These two policy papers set the stage towards radically transforming the previously dysfunctional apartheid system.
https://nwdc.co.za/batho-pele-principles/
White Paper on Transforming Public Service Delivery of 1997 Promotion of Administration Justice Act (AJA) of 2000 ... The Belief Set is intended to endorse the eight Batho Pele Principles. A belief set is a value system, which serves as a relatively permanent ideal that should influence and shape the general nature of public servants ...
http://www.statssa.gov.za/wp-content/uploads/2015/11/SDIP-final_29-03-2018-electronic.pdf
The White Paper on Transforming Public Service Delivery (Batho Pele), 1997 states in paragraph 7.1.2 that the ultimate responsibility for implementation rests firmly with the political and administrative heads of departments who should, as a first step, make the necessary institutional
https://repository.up.ac.za/bitstream/handle/2263/3916/Crous_Service(2004).pdf?sequence=1&isAllowed=y
Paper on Transforming Public Service Delivery, or the Batho Pele White Paperof 1997 (Notice No. 1459 of 1997). ‘Batho Pele’ is Sesotho for ‘People First’ and this title was derived from the motto adopted by the post-1994 public service: ‘Service to the People’ ...
http://uir.unisa.ac.za/bitstream/handle/10500/5537/thesis_munzhedzi_p.pdf?sequence=1
African government introduced several initiatives such as the Public Service Regulations, 2001, the White Paper on Human Resource Management, 1997 and he White Paper on t Transforming Public Service Delivery, 1997 (hereafter referred to as Batho Pele the White Paper).
http://www.cogta.gov.za/cgta_2016/wp-content/uploads/2016/06/whitepaper_on_Local-Gov_1998.pdf
The White Paper on Local Government 9 March 1998 The White Paper is dedicated to the memory of Tshepiso Mashinini (1966-1998), chairperson of the White Paper Working Committee, and all the other women and men who contributed to the building of a democratic system of …
https://repository.up.ac.za/bitstream/handle/2263/23785/01chapter1-3.pdf
making the public service more efficient, effective and economical. One of the most important policy documents is the White Paper on Transforming Public Service Delivery, or the Batho Pele White Paper of 1997 (Notice No. 1459 of 1997) (herein after referred to as the Batho Pele White Paper).
http://ulspace.ul.ac.za/bitstream/handle/10386/2218/munyai_ts_2017.pdf?sequence=1&isAllowed=y
attempt to promote customer care, has introduced Batho-Pele principles which is a Sotho for “People First”. Batho-Pele principle provides that people should be treated as customers and the public sector must strive on customer satisfaction and improve service delivery (White Paper on Transforming Public Service Delivery, 1997).
https://www.researchgate.net/publication/271104661_Implementation_of_Batho_Pele_Principles_in_an_Educational_District_Office
Implementation of Batho Pele Principles in an Educational District Office ... putti ng the citizen first in transforming public service delivery in a changing ... White Paper on Transforming ...
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