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https://www.gov.za/documents/transforming-public-service-delivery-white-paper-batho-pele-white-paper
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http://www.statssa.gov.za/wp-content/uploads/2015/11/SDIP-final_29-03-2018-electronic.pdf
The Department of Public Service and Administration (DPSA), in an effort to drive transformation and service delivery improvement in the public sector, developed the White Paper on Transforming Public Service Delivery as early as 1997. The white paper is about …File Size: 1MB
http://www.ihi.org/resources/Pages/IHIWhitePapers/default.aspx
This IHI white paper provides detailed descriptions of Lean and the IHI approach to quality improvement, including the basic concepts and principles of each approach, how they are similar and different (in history and approach), and for what purposes each approach is the most appropriate.
https://www.cgi.com/sites/default/files/white-papers/value-based_approach_to_process_improvement.pdf
WHITE PAPER Business Process Services: A Value-Based Approach to Process Improvement and Delivery In this white paper, we examine how your business can be improved through business process services. Business models are no longer static. With ever changing technology, regulation and capital, it’s important for companies toFile Size: 553KB
http://www.dpsa.gov.za/dpsa2g/documents/acts®ulations/frameworks/white-papers/transform.pdf
WHITE PAPER ON TRANSFORMING PUBLIC SERVICE DELIVERY Department of Public Service and Administration 18 September 1997 CONTENTS FOREWORD ABBREVIATIONS 1. INTRODUCTION 1.1 Purpose 1.2 Background The people must come first: the 'customer' concept 2. SCOPE OF THIS WHITE PAPER 3. THE SERVICE DELIVERY PRINCIPLES OF BATHO PELE 4.File Size: 79KB
http://www.dpsa.gov.za/dpsa2g/documents/tenders/DPSA002_2015/DPSA%20SDIP%20Step-by-Step%20Guide%20Manual%20march%202013.pdf
The White Paper on the Transformation of the Public Service, 1995 The White Paper on Transforming Public Service Delivery (Batho Pele), 1997 The White Paper on Human Resource Management in the Public Service, 1997 The White Paper on Affirmative Action in the Public Service, 1998 The White Paper on Public Service Training and Education, 1998 ...
https://www.servicenow.com/resources.html
ServiceNow is the Enterprise Cloud Company, providing enterprise service management solutions for global IT. Download data sheets, white papers, case studies, webinars, videos and more.
https://www.supplychainbrief.com/continuous-improvement/white-paper/
Browse Continuous Improvement and White Paper content selected by the Supply Chain Brief community. ... Improve relationships with trading partners. percentage improvement in the Service Delivery costs. MORE. Quality Metrics Industrial Industry 319 [WHITE PAPER] A Guide to the Warehouse Metrics Supply Chain Execs Should Track ...
https://healthvalue.ucsf.edu/sites/g/files/tkssra3971/f/wysiwyg/images/IHI%20Sustaining%20Improvement%20White%20Paper.pdf
WHITE PAPER: Sustaining Improvement •Institute for Healthcare Improvement ihi.org 4 Executive Summary This white paper presents a framework that health care organizations can use to sustain improvements in the safety, effectiveness, and efficiency of patient care. The key to sustaining
https://repository.up.ac.za/handle/2263/3916
This implies that the outcomes of public administration are aimed at service delivery and the improvement of the general welfare of the people. The Batho Pele White Paper states that the South African Public Service will be judged by one criterion: its effectiveness in delivering services that meet the basic needs of all South African citizens ...Author: Mareli Crous
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