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http://www.dpsa.gov.za/dpsa2g/documents/acts®ulations/frameworks/white-papers/transform.pdf
BATHO PELE - "PEOPLE FIRST" WHITE PAPER ON TRANSFORMING PUBLIC SERVICE DELIVERY Department of Public Service and Administration 18 September 1997 CONTENTS FOREWORD ABBREVIATIONS 1. INTRODUCTION 1.1 Purpose 1.2 Background The people must come first: the 'customer' concept 2. SCOPE OF THIS WHITE PAPER 3. THE SERVICE DELIVERY PRINCIPLES …File Size: 79KB
https://www.gov.za/documents/transforming-public-service-delivery-white-paper-batho-pele-white-paper
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https://www.cdm.org.za/municipal-documents/legislation/53-white-paper-on-transforming-public-service-delivery-batho-pele-white-paper-of-1997
Jun 26, 2014 · White Paper on Transforming Public Service Delivery (Batho Pele White Paper of 1997) Print Email; Details Published: 26 June 2014 Attachments: White Paper on Transforming Public Service Delivery (Batho Pele White Paper of 1997).pdf [ ] 1265 kB ...
http://www.dpsa.gov.za/dpsa2g/documents/acts®ulations/frameworks/white-papers/transpubservice.pdf
The Batho Pele policy framework consists of eight service delivery principles mentioned in paragraph 3 below, derived from the policy goals set out in Chapter 11 of the WPTPS. 1.1.13 This White Paper is primarily about how public services are provided,
http://www.dsd.gov.za/index.php/about/batho-pele
Batho Pele Means "People First" The Batho Pele White Paper is the national governments' White Paper for Transforming Public Service Delivery. It is all about giving good customer service to the users of government services. All public servants are required to practice Batho Pele.
http://www.statssa.gov.za/wp-content/uploads/2015/11/SDIP-final_29-03-2018-electronic.pdf
The white paper is about service delivery improvement through Batho Pele Principles. It follows a systematic consultative approach with the public service, to gatherFile Size: 1MB
https://www.gov.za/sites/default/files/gcis_document/201409/183401.pdf
SCOPE OF THIS WHITE PAPER THE SERVICE DELIVERY PRINCIPLES OF BATHO PELE PLJ1’TING THE PRINCIPLES INTO PRACTICE Consulting users of services Setting Service Standards Increasing Access Ensuring courtesy Providing more and better information Increasing openness and transparency Remedying mistakes and failures Getting the best possible value for money
https://repository.up.ac.za/handle/2263/3916
The Batho Pele White Paper states that the South African Public Service will be judged by one criterion: its effectiveness in delivering services that meet the basic needs of all South African citizens, and the aim of this study was to evaluate the implementation of the principles of the Batho Pele White Paper, as a definitive government regulation on service delivery, by the South African public service…Author: Mareli Crous
http://www.psc.gov.za/documents/reports/2014/BATHO%20PELE%20NEW%20250%20by%20175.pdf
approach, government adopted the White Paper on Transforming Public Service Delivery (WPTPSD) in 1997. Commonly known as the Batho Pele policy, the White Paper requires departments to ensure that citizens’ needs become the main focus of public service delivery and that all citizens have equal access to public services of the same high quality1. Therefore, the effective implementation of
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